wearegat

Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Uniform allowance

Job Description

The hiring establishment is an airline company that operates within the aviation sector, specializing in passenger transportation and services. This company is dedicated to providing seamless and efficient travel experiences for its customers, emphasizing exceptional customer service and operational excellence. As a recognized player in the airline industry, the company prioritizes safety, punctuality, and high standards of customer care to ensure that every passenger's journey begins and ends with satisfaction and confidence. The airline maintains a professional and courteous environment aimed at meeting the diverse needs of travelers while adhering to all regulatory and safety guidelines relevant to the aviation... Show More

Job Requirements

  • Must be at least 18 years of age
  • must have a high school diploma, GED, or equivalent work experience
  • ability to read, speak, and understand the English language
  • ability to stand for long periods of time
  • good communication skills and a friendly, outgoing personality in person and via telephone
  • possess entry-level computer skills
  • occasionally lift bags or items weighing between 50 and 70 pounds
  • pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma, GED, or equivalent work experience
  • strong communication skills
  • friendly and outgoing personality
  • entry-level computer skills
  • ability to read, speak, and understand English
  • experience in customer service preferred but not required
  • ability to work independently

Job Duties

  • Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • announce both incoming and outbound flights
  • handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • stand and work in one location for up to four hours at a time
  • escort unaccompanied minors and disabled passengers throughout the airport
  • work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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