Airport Customer Service Agent

El Paso, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Hourly

Rate:

Range $16.00 - $18.00

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Flexible Schedule

Job Description

This job opportunity is with a prominent airline company known for its dedication to providing exceptional air travel experiences to passengers. As a key player in the aviation industry, this airline prides itself on outstanding customer service, operational efficiency, and safety standards. The company operates with a customer-first approach, aiming to create a seamless and enjoyable journey for all travelers from check-in to boarding. Customer service agents serve as a critical point of contact, representing the airline's commitment to high-quality passenger care at airport terminals.

The role of a customer service agent is essential in shaping the passenger's airport exp... Show More

Job Requirements

Must be at least 18 years of age
Must have a high school diploma, GED, or equivalent work experience
Ability to read, speak, and understand the English language
Ability to stand for long periods of time
Must possess good communication skills and a friendly, outgoing personality in person and via telephone
Possess entry-level computer skills
Occasionally lift bags or items weighing between 50 and 70 pounds
Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
Must be able to work nights, weekends, and holidays

Job Qualifications

High school diploma, GED, or equivalent work experience
Excellent communication skills both in person and via telephone
Friendly and outgoing personality
Entry-level computer skills
Ability to read, speak, and understand English
Ability to stand for long periods
Ability to lift between 50 and 70 pounds
Prior experience in customer service or airline industry preferred but not required

Job Duties

Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
Announce both incoming and outbound flights
Handle credit cards, and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
Operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
Stand and work in one location for up to four hours at a time
Escort unaccompanied minors and disabled passengers throughout the airport
Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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