Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Job Description
This job opportunity is with a reputable airline company dedicated to providing exceptional passenger experiences at airports. The airline is a key player in the aviation industry, servicing numerous travelers daily. The company prioritizes safety, customer satisfaction, and efficient airport operations. As a customer service agent, you will be an essential component of the airline's front-line team, directly engaging with passengers from their arrival at the airport to boarding their flights. This position is critical because it shapes the overall passenger journey, ensuring that every interaction is handled professionally and with care.
The customer service agent role involves... Show More
The customer service agent role involves... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Good communication skills and friendly, outgoing personality
- Entry-level computer skills
- Ability to stand for long periods
- Ability to occasionally lift bags or items between 50 and 70 pounds
Job Duties
- Greet and assist customers promptly and courteously over the phone and in person
- Announce incoming and outbound flights
- Handle credit card and personal check transactions accurately and complete airline close out procedures
- Accept and process checked baggage up to 100 pounds and place on conveyor belts
- Operate jetways to position prior to aircraft arrival and manage aircraft doors
- Use airline computer systems for flight information, ticketing, baggage documentation, and cargo tracking
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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