Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Flexible Schedule
Training and Development
Uniform allowance
Job Description
This customer service agent position is an integral role within the aviation and airport services sector, offering the initial touchpoint for passengers as they embark on their airport experience. The employing organization is likely a major airline or an airport services provider dedicated to delivering seamless, efficient, and courteous passenger handling. As the first face of the airline or airport services, customer service agents play a pivotal role in shaping the overall passenger journey from check-in through to boarding. Positions like this are typically full-time or part-time employment types in dynamic airport environments, demanding professionalism, patience, and a strong service... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Attention to detail
- Ability to handle customer complaints professionally
- Ability to operate computer systems for ticketing and flight information
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions accurately and conduct airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place them on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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