Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development

Job Description

The company is a dynamic and customer-focused airline service provider dedicated to delivering an exceptional airport experience for passengers. Known for its commitment to safety, reliability, and outstanding customer care, this airline plays a pivotal role in connecting people to their destinations smoothly and efficiently. As part of its team, the company fosters a fast-paced, service-oriented environment that demands professionalism and a positive attitude while engaging with travelers. This airline values employees who can contribute to enhancing the passenger journey from check-in to boarding and beyond, making each customer's trip as comfortable and enjoyable as possible.

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Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • High school diploma or GED or equivalent work experience
  • Good communication skills
  • Friendly and outgoing personality
  • Ability to use entry-level computer skills
  • Ability to read, speak, and understand English
  • Ability to work nights, weekends, and holidays

Job Duties

  • Greet and assist customers promptly, friendly, and courteously over phone and in person
  • Announce incoming and outbound flights
  • Handle credit card and personal check transactions accurately and perform airline close-out procedures
  • Accept and process checked baggage up to 100 lbs and place on conveyor belts
  • Operate jetways and manage aircraft door operations
  • Use airline computer systems for flight information, ticketing, baggage documentation, and cargo tracking
  • Stand and work in one location for up to four hours
  • Escort unaccompanied minors and disabled passengers through the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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