Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Job Description
About: This esteemed organization operates within the aviation industry, specializing in providing exceptional airport customer service aimed at enhancing passenger experiences from arrival to departure. As a customer-oriented company, it prioritizes creating a welcoming, efficient, and seamless process for travelers navigating through the airport. The company is known for its commitment to professionalism, punctuality, and high-quality service standards which are imperative in the fast-paced airport environment.
The role of a Customer Service Agent is critical as it represents the first point of contact for passengers, shaping their overall impression of their airport experience. This position involves diverse responsibilities including ticket... Show More
The role of a Customer Service Agent is critical as it represents the first point of contact for passengers, shaping their overall impression of their airport experience. This position involves diverse responsibilities including ticket... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Entry-level computer skills
- Good communication skills
- Friendly, outgoing personality in person and via telephone
- Ability to read, speak, and understand English
- Experience handling cash or similar transactions preferred
Job Duties
- Greet and assist all customers promptly, friendly, and courteously over the phone and in person
- Announce both incoming and outbound flights
- Handle credit card and personal check transactions with accuracy and conduct airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems for flight arrival and departure info, ticketing, boarding documents, lost or damaged baggage documentation, and cargo tracking
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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