Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.75 - $19.75
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
employee discount
Training and Development
flexible schedule
Job Description
The company seeking a Customer Service Agent operates within the airline industry, providing critical support and services to passengers throughout their airport experience. This organization prides itself on delivering exceptional customer care and ensuring efficient, seamless travel for all its passengers. The airline is committed to maintaining high standards of professionalism and courtesy, recognizing that customer service representatives are the first point of contact and the face of the airline for travelers. This role is situated within a dynamic, fast-paced environment where operational efficiency and customer satisfaction are paramount. The airline values employees who demonstrate a strong customer-oriented attitude, adaptability,... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma GED or equivalent work experience and a high degree of attention to detail
- Ability to read speak and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly outgoing personality in person and via telephone
- Possess entry level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre employment background check including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights weekends and holidays
Job Qualifications
- High school diploma GED or equivalent work experience
- Ability to read speak and understand the English language
- Good communication skills with a friendly outgoing personality in person and via telephone
- Entry level computer skills
- Attention to detail
- Ability to lift between 50 and 70 pounds occasionally
- Ability to stand for long periods of time
- Ability to work nights weekends and holidays
Job Duties
- Greet and assist customers in a prompt friendly and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position them prior to aircraft arrival and lift open close and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information ticketing and flight boarding documents lost or damaged baggage documentation and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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