Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.25 - $19.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
This position is within the dynamic environment of an airport, where the customer service agent plays a critical role in shaping the passenger's first impression of their airport experience. The company is a key player in the aviation sector, focused on delivering exceptional service to travelers. This customer service role is central to ensuring passengers feel welcomed, assisted, and supported throughout their journey at the airport.
The primary responsibilities include checking in and ticketing passengers, escorting them safely to and from aircraft, and efficiently resolving any customer complaints. Working in this role requires proficiency in computer systems relat... Show More
The primary responsibilities include checking in and ticketing passengers, escorting them safely to and from aircraft, and efficiently resolving any customer complaints. Working in this role requires proficiency in computer systems relat... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Good communication skills
- Friendly and outgoing personality
- Entry-level computer skills
- Ability to read, speak, and understand English
- Ability to stand for long periods
- Ability to lift between 50 and 70 pounds occasionally
Job Duties
- Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions accurately and perform appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways, including positioning them prior to aircraft arrival and lifting, opening, closing, and securing aircraft doors
- Use airline computer systems to provide flight information, ticketing and boarding documents, lost or damaged baggage documentation, and cargo tracking
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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