Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Job Description
The hiring establishment is a dynamic airline company dedicated to providing exceptional service and ensuring a smooth travel experience for every passenger. As a prominent player in the aviation industry, the airline prides itself on its commitment to safety, punctuality, and customer satisfaction. Passengers depend on the efficient and courteous assistance offered by the airline's front-line staff at various touchpoints within the airport, including check-in counters, boarding gates, and baggage claim areas. The company fosters a fast-paced, team-oriented environment where employees work diligently to meet strict schedules and maintain high service standards.
This customer service agent role is pivot... Show More
This customer service agent role is pivot... Show More
Job Requirements
- Must be at least 18 years of age
- must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- ability to read, speak, and understand the English language
- ability to stand for long periods of time
- must possess good communication skills and a friendly, outgoing personality in person and via telephone
- possess entry-level computer skills
- occasionally lift bags or items weighing between 50 and 70 pounds
- pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- ability to read, speak, and understand the English language
- good communication skills and a friendly, outgoing personality in person and via telephone
- entry-level computer skills
- ability to work nights, weekends, and holidays
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- announce both incoming and outbound flights
- handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
- accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- stand and work in one location for up to four hours at a time
- escort unaccompanied minors and disabled passengers throughout the airport
- work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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