Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $21.25
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
flexible schedule
Job Description
Our client is a prominent airline company dedicated to delivering exceptional travel experiences to passengers through efficient and friendly airport services. As a leading player in the aviation industry, the company prides itself on its commitment to safety, customer satisfaction, and operational excellence. The airline operates numerous domestic and international flights daily, serving a diverse clientele with varying travel needs and expectations. With a focus on innovation and quality of service, this company fosters a professional environment where employees are valued contributors to the overall success and reputation of the brand.
The Customer Service Agent role is a critical po... Show More
The Customer Service Agent role is a critical po... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma or GED or equivalent work experience
- Good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to read, speak, and understand English
Job Duties
- Greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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