Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $23.50
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
Our client is a leading airline company committed to providing exceptional travel experiences to passengers by ensuring smooth, efficient, and courteous service throughout their journey. The organization prides itself on maintaining high standards of customer service and operational excellence within the fast-paced aviation sector. This company operates in busy airport environments and requires team members who can handle the dynamic demands of passenger service with professionalism and a positive attitude.
The Customer Service Agent plays a critical role as the first point of contact for passengers at the airport. This position is integral in shaping the overall customer experience... Show More
The Customer Service Agent plays a critical role as the first point of contact for passengers at the airport. This position is integral in shaping the overall customer experience... Show More
Job Requirements
- Must be at least 18 years of age
- Must have a high school diploma, GED, or equivalent work experience, and a high degree of attention to detail
- Ability to read, speak, and understand the English language
- Ability to stand for long periods of time
- Must possess good communication skills and a friendly, outgoing personality in person and via telephone
- Possess entry-level computer skills
- Occasionally lift bags or items weighing between 50 and 70 pounds
- Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
- Must be able to work nights, weekends, and holidays
Job Qualifications
- High school diploma, GED, or equivalent work experience
- Good communication skills and a friendly, outgoing personality in person and via telephone
- Entry-level computer skills
- Ability to read, speak, and understand the English language
Job Duties
- Greet and assist customers in a prompt, friendly, and courteous manner over the phone and in person
- Announce both incoming and outbound flights
- Handle credit card and personal check transactions with accuracy and properly account for all collections and conduct appropriate airline close out procedures
- Accept and process checked baggage weighing up to 100 lbs and place on conveyor belts
- Operate jetways to position prior to aircraft arrival and lift, open, close, and secure aircraft doors
- Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
- Stand and work in one location for up to four hours at a time
- Escort unaccompanied minors and disabled passengers throughout the airport
- Work independently without direct supervision
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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