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Airport Customer Service Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Exact $17.00
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Work Schedule

Weekend Shifts
Night Shifts
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Benefits

Health Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training opportunities

Job Description

This opportunity is with a leading airline company known for its commitment to exceptional passenger service and operational excellence. The company operates in one of the most dynamic, fast-paced transportation sectors and strives to deliver a seamless travel experience to millions of customers each year. With a strong focus on safety, efficiency, and customer satisfaction, this airline maintains a professional culture where employees are respected and valued as key contributors to the business's success. The airline offers a variety of positions within airport operations, with a particular emphasis on roles that interface directly with customers to ensure their journey is... Show More

Job Requirements

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Ability to stand for long periods of time
  • Must possess good communication skills and a friendly, outgoing personality in person and via telephone
  • Possess entry-level computer skills
  • Occasionally lift bags or items weighing between 50 and 70 pounds
  • Pass an extensive post offer pre-employment background check, including fingerprinting and a criminal history record check required by federal law
  • Must be able to work nights, weekends, and holidays

Job Qualifications

  • Must be at least 18 years of age
  • Must have a high school diploma, GED, or equivalent work experience
  • Ability to read, speak, and understand the English language
  • Possess entry-level computer skills
  • Good communication skills and a friendly, outgoing personality in person and via telephone
  • Ability to stand for long periods of time
  • Occasionally lift bags or items weighing between 50 and 70 pounds

Job Duties

  • Able to greet and assist all customers in a prompt, friendly, and courteous manner over the phone and in person
  • Must be able to announce both incoming and outbound flights
  • Handle credit cards and personal check transactions with accuracy and properly account for all collections and conduct the appropriate airline close out procedures
  • Accept and process checked baggage weighing up to 100 lbs and placed on conveyor belts
  • Operate jetways to place them in position prior to aircraft arrival and lift, open, close, and secure aircraft doors
  • Use airline computer systems to provide flight arrival and departure information, ticketing and flight boarding documents, lost or damaged baggage documentation, and cargo tracking information
  • Stand and work in one location for up to four hours at a time
  • Escort unaccompanied minors and disabled passengers throughout the airport
  • Work independently without direct supervision

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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