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Job Overview
Employment Type
Part-time
Hourly
Compensation
Hourly
Range $14.75 - $19.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
long term disability
short term disability
Life insurance
accident insurance
401k
Paid Time Off
Job Description
Bags, a Metropolis company, is a leading provider in the travel and mobility industry, primarily focused on enhancing the airport experience for travelers across North America and Europe. As part of the largest mobility network on the continent, Bags combines cutting-edge technology with a customer-first mindset to revolutionize travel, streamlining important processes like baggage handling and check-in. With a workforce exceeding 23,000 employees operating at over 4,000 locations, Bags is dedicated to making travel effortless, efficient, and stress-free. The company’s commitment to quality service and innovation ensures that every step of the passenger journey—from curbside to gate—is seamless and convenient.... Show More
Job Requirements
- Must successfully pass the pre-employment criminal background screening
- must pass pre-employment drug testing process
- ability to lift up to 70 lbs
- must be able to push luggage cages both empty and full
- ability to stand for up to eight hours at a time
- ability to manage payments (credit card) received from guests
- weekend availability is mandatory
- eligible to work in the United States
- ability to communicate clearly with guests
- ability to work outdoors in varying weather conditions
- follow company appearance guidelines
- maintain a positive, friendly and professional manner at all times
Job Qualifications
- Ability to work in the early morning rotation
- at least 6 months experience in a face-to-face guest service position preferred
- data entry and or computer experience preferred
- ability to communicate clearly with guests and clients
- ability to work in outside weather conditions required
- knowledge of the airline or travel industry preferred
- must be eligible to work in the United States
Job Duties
- Immediately and warmly greet guests as they approach the desk
- assist guest with check-in of luggage to appropriate airlines
- verify the guest flight itinerary and number of bags being checked
- input guest information for those who have not previously enrolled in the process
- process the check in of the guests' bags to include charging guests credit card for bags as per airline requirements
- weigh guests' bags to verify appropriate weight of bags and charge for overweight bags
- appropriately tag guest luggage with destination tags
- provide boarding pass, luggage claim tickets and receipt to guests before they leave desk
- immediately upon accepting luggage and completion of processing guest, secure luggage
- maintain a positive, friendly and professional manner at all times
- organize and stock the concierge desk
- uphold clients guest service guidelines and values
- manage payments received from guests
- answer telephones and guest questions
- manage simple addition
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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