Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $15.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
Paid Time Off
flexible spending accounts
Life insurance
Job Description
Bags, a Metropolis company, is a leading provider in the travel and mobility sector, dedicated to transforming the way passengers experience airports and other travel environments. As part of the largest mobility network in North America, Bags leverages innovative technology combined with a customer-first mindset to streamline crucial touchpoints such as baggage handling and check-in. With an extensive presence consisting of over 23,000 employees across more than 4,000 locations in North America and Europe, Bags is committed to making every moment matter for travelers on the go by reducing hassle and ensuring smooth, efficient journeys from curbside to gate.
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Job Requirements
- Must have ability and availability to work weekends and holidays
- Must be able to work outside in all weather conditions
- Must complete airline compliance training within company timeframes
- Must be able to stand for up to eight hours
- Ability to lift up to 75 pounds regularly
- Ability to push luggage cages weighing approximately 100 pounds
- Must follow company appearance guidelines
- Ability to maintain a professional business-like image
- Must manage payments through credit card processing
- Must answer guest inquiries and provide direction
- Able to perform simple addition for transaction management
Job Qualifications
- Ability to work in early morning shifts
- At least 6 months experience in face-to-face guest service preferred
- Data entry or computer experience preferred
- Clear and effective communication skills
- Ability to work outdoors in various weather conditions
- Knowledge of the airline or travel industry preferred
- Eligible to work in the United States
- Successful completion of pre-employment criminal background check
- Successful completion of pre-employment drug testing
Job Duties
- Warmly greet guests as they approach the curbside check-in desk
- Assist guests with the check-in of luggage to the appropriate airlines
- Verify guest flight itineraries and number of bags
- Input guest information for those not previously enrolled in the process
- Process payment for checked luggage according to airline requirements
- Weigh bags to verify appropriate weight and charge overweight fees
- Tag luggage with correct destination tags
- Provide boarding passes, luggage claim tickets, and receipts if applicable
- Secure luggage immediately after processing
- Maintain excellent verbal and written communication with guests and team
- Organize and stock concierge desk
- Uphold client guest service guidelines
- Manage payments including credit card transactions
- Answer telephones and respond to guest questions
- Perform basic addition and financial transactions
- Adhere to safety, security, and hazardous material handling procedures
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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