Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.00
Work Schedule
Day Shifts
Benefits
Medical
Dental
Vision
flexible spending accounts
long term disability
short term disability
Life insurance
accident insurance
401k
Paid Time Off
Job Description
Bags, a Metropolis company, is a leading player in the mobility service industry, dedicated to making every moment matter for travelers on the move. As part of the largest mobility network in North America, Bags integrates innovative technology with a customer-first approach to revolutionize the travel experience, particularly in busy airport environments. The company's mission centers on streamlining key travel touchpoints such as baggage handling and check-in processes, reducing stress and hassle for passengers, and ensuring a smooth, efficient journey from curbside to gate. With a robust workforce of over 23,000 employees deployed across more than 4,000 locations throughout North... Show More
Job Requirements
- Follow company appearance guidelines
- ability to lift up to 70 lbs
- ability to push luggage cages both empty (approximately 100 lbs) and full
- work outdoors 100 percent of the time in all weather conditions
- exposure to continued vehicle noise and large group noise
- ability to stand for up to eight hours at a time
- ability to regularly lift, carry, reach, push, and pull up to 75 lbs
- occasionally bend, squat, and kneel
- ability to walk 50 percent of the time
- clean shaven for men except for fully grown mustache, beard, or goatee
- no visible tattoos or body piercings unless covered by uniform
- clean and well-maintained approved uniforms must be worn on shift
- additional requirements as specified by management
Job Qualifications
- Ability to work in early morning rotation
- at least 6 months experience in a face-to-face guest service position preferred
- data entry and/or computer experience preferred
- ability to communicate clearly with guests and clients
- ability to work in outside weather conditions
- knowledge of the airline or travel industry preferred
- must be eligible to work in the United States
- must successfully pass pre-employment criminal background screening
- must pass pre-employment drug testing process
Job Duties
- Warmly greet guests as they approach the desk
- assist guests with check-in of luggage to appropriate airlines
- verify guest flight itinerary and number of bags
- input guest information for non-enrolled guests
- process check-in of guests' bags including credit card charges as per airline requirements
- weigh guests' bags to verify appropriate weight and charge for overweight bags
- appropriately tag guest luggage with destination tags
- provide boarding pass, luggage claim tickets, and receipts to guests
- secure luggage immediately upon acceptance and completion of processing
- maintain excellent verbal and written communication
- maintain a positive, friendly, and professional manner
- organize and stock the concierge desk
- uphold client guest service guidelines and values
- manage payments received from guests
- answer telephones and guest questions
- perform simple addition for transactions
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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