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SP Plus Corporation

Airport Curbside Concierge Check-in Agent

Job Overview

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Employment Type

Temporary
Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $14.00 - $18.00
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Work Schedule

Rotating Shifts
Day Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
uniform provided

Job Description

Bags, a Metropolis company, is a pioneering artificial intelligence enterprise specializing in computer vision technology that revolutionizes everyday experiences, particularly in the parking industry. Established as the largest parking network in America, Bags employs over 23,000 dedicated professionals who manage operations across more than 4,000 locations throughout North America and Europe. This innovative company is committed to reinventing parking by enabling checkout-free parking experiences. Their cutting-edge technology eliminates the need for traditional payment methods, such as tickets, machines, apps, or credit cards, allowing customers to "drive in and drive out" seamlessly. Bags strives to transform the way people live, work,... Show More

Job Requirements

  • Ability to work in early morning rotation
  • At least six months experience in face-to-face guest service preferred
  • Data entry or computer experience preferred
  • Ability to communicate clearly with guests and clients
  • Ability to work in outside weather conditions
  • Knowledge of airline or travel industry preferred
  • Must be eligible to work in the United States
  • Must successfully pass pre-employment criminal background screening
  • Must pass pre-employment drug testing process

Job Qualifications

  • Ability to work early morning shifts
  • Minimum six months experience in a face-to-face guest service role preferred
  • Data entry or computer experience preferred
  • Clear communication skills
  • Ability to work outdoors in various weather conditions required
  • Airline or travel industry knowledge preferred
  • Eligibility to work in the United States
  • Successful completion of pre-employment criminal background screening
  • Passing pre-employment drug testing

Job Duties

  • Greet guests warmly as they approach the desk
  • Assist guests with check-in of luggage to appropriate airlines and verify flight itinerary
  • Input guest information for non-enrolled guests
  • Process luggage check-in including charging credit cards as per airline policies
  • Weigh guests' luggage and manage charges for overweight bags
  • Tag luggage with appropriate destination tags
  • Provide boarding passes, luggage claim tickets, and receipts to guests
  • Secure luggage immediately upon completion of check-in process
  • Maintain excellent verbal and written communication with guests
  • Uphold a positive, friendly, and professional demeanor at all times
  • Organize and stock the concierge desk
  • Manage guest payments
  • Answer telephone inquiries and guest questions
  • Perform basic additions for transaction management

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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