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SP Plus Corporation

Airport Curbside Concierge Check-in Agent

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $15.00 - $20.00
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Work Schedule

Rotating Shifts
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
Career development opportunities

Job Description

Bags is a pioneering artificial intelligence company based in Metropolis, specializing in leveraging computer vision technology to create seamless, checkout-free parking experiences. The company’s innovative approach eliminates the traditional hassle associated with parking, such as dealing with tickets, machines, applications, or credit cards. Instead, their system allows customers to simply drive in and drive out, providing a smooth and efficient parking process. Bags operates the largest parking network in America, employing over 23,000 professionals across more than 4,000 locations in North America and Europe. This extensive reach positions Bags as a leader in mobility solutions that directly impact everyday life... Show More

Job Requirements

  • Follow company appearance guidelines
  • ability to lift up to 70 lbs
  • must be able to push luggage cages both empty and full
  • able to work outdoors 100% of the time in all weather conditions including rain, humidity, and allergy-related issues
  • able to handle continuous noise including vehicle horns and large group noise
  • able to stand for up to 8 hours at a time
  • regularly lift, carry, reach, push, and pull up to 75 lbs
  • occasionally bend, squat, and kneel
  • able to walk 50% of the time
  • clean shaven unless fully-grown beard, mustache, or goatee
  • no visible tattoos or body piercings unless covered by uniform
  • clean and well-maintained uniform must be worn on shift

Job Qualifications

  • Ability to work in the early morning rotation
  • at least 6 months experience in a face-to-face guest service position preferred
  • data entry and/or computer experience preferred
  • ability to communicate clearly with guests and clients
  • ability to work in outside weather conditions
  • knowledge of the airline or travel industry preferred
  • must be eligible to work in the United States
  • must successfully pass pre-employment criminal background screening
  • must pass pre-employment drug testing process

Job Duties

  • Greet guests immediately and warmly as they approach the desk
  • assist guests with check-in of luggage to appropriate airlines and verify flight itinerary and bag count
  • input guest information for those not previously enrolled
  • process check-in of guests’ bags including credit card charges as per airline requirements
  • weigh guests’ bags to ensure appropriate weight and charge for overweight bags
  • tag guest luggage appropriately with destination tags
  • provide boarding pass, luggage claim tickets, and receipt if applicable before guests leave the desk
  • secure luggage immediately upon completion of processing
  • maintain excellent verbal and written communication skills
  • uphold a positive, friendly, and professional manner
  • organize and stock the concierge desk
  • manage credit card payments received from guests
  • answer telephones and respond to guest questions
  • manage simple addition for payment processing

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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