
Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $23.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Paid Time Off
Retirement Plan
Partial reimbursement for service plan
uniform provided
Employee Discounts
Flexible Schedule
Job Description
Airport Butler is a distinguished concierge service provider specializing in personalized airport assistance across approximately 25 airports in the United States and Canada. As an independent entity separate from airlines, Airport Butler delivers customized services designed to enhance the travel experience of a diverse clientele. This includes executives, inexperienced travelers, families, senior citizens, celebrities, and small groups who seek a high level of care and attention during their airport journey. The company is committed to providing unmatched customer service that ensures a smooth, stress-free airport process for each client.
As a Concierge Coordinator at Airport Butler, you will p... Show More
As a Concierge Coordinator at Airport Butler, you will p... Show More
Job Requirements
- high school diploma or equivalent
- two years experience in delivering luxury/vip type services to high-end customers and/or airport/airline hospitality service experience
- must possess current authorization to work in the us and a valid driver's license
- must own smartphone with a mobile operating system of android 5+ or apple 11+ and be willing to download apps required by agi/airport butler for operational and data privacy purposes - partial reimbursement of service plan will be paid monthly
- excellent written and communication skills
- must wear company uniform as outlined and conform to all grooming standards
- must be flexible in work schedule to match the demand for services to include nights weekends and holidays
- must be able to stand and walk for long periods of time and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency of computer and smartphone skills including smartphone applications
- ability to read and interpret documents such as operating and procedural manuals
- must after training be able to efficiently use airport butler's automated reservation system scheduling application and communication technology
Job Qualifications
- high school diploma or equivalent
- two years experience in delivering luxury/vip type services to high-end customers and/or airport/airline hospitality service experience
- excellent written and communication skills
- must wear company uniform as outlined and conform to all grooming standards
- must be flexible in work schedule to match the demand for services including nights weekends and holidays
- ability to work under pressure with minimal supervision
- high proficiency of computer and smartphone skills including smartphone applications
- ability to read and interpret documents such as operating and procedural manuals
- must after training be able to efficiently use airport butler's automated reservation system scheduling application and communication technology
Job Duties
- ensure a seamless end-to-end airport experience ensuring total customer satisfaction
- check-in drivers ensure they are on time and at the correct location to meet the client
- ensure drivers are in complete uniform and are professional in appearance
- greet the client in a friendly professional manner and escort them to their driver/limo
- exhibit utmost confidentiality with clients and client information
- knowledge of the airport layout to assist clients
- work closely with and report to the director of airport butler
- greet client's curbside upon arrival to the airport assist with the check-in process stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- greet arriving clients at the gate assist with luggage collection and ensure they connect with their appropriate ground transportation
- assist with check-in and ticketing
- assist with baggage collection or drop-off
- assist clients with connecting flights as needed
- knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities
- assist with arranging for pre-boarding flight
- communicate with the guest experience center
- develop and maintain professional rapport with regulating agencies and airlines within the airport
- maintain strict adherence to escorting protocol within the airport
- utilize airport butler systems to manage service details and communicate with clients
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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