Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Range $15.00 - $19.00
Benefits
Health Insurance
Paid Time Off
flexible scheduling
Uniform allowance
Mobile service plan reimbursement
Inclusive and diverse workplace
Professional development opportunities
Job Description
Airport Butler is a distinguished provider of personalized concierge services at approximately 25 airports across the United States and Canada. As an independent service not affiliated with any airline, Airport Butler offers a unique and tailored travel experience designed to meet the specific needs of a diverse clientele. This includes executives, inexperienced travelers, families, senior citizens, celebrities, and small group travelers who seek an elevated level of care and convenience while arriving at, departing from, or connecting through airports. The company prides itself on delivering exceptional service that goes beyond the typical airport experience, ensuring clients feel valued and supported... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years experience in luxury or VIP customer service
- valid authorization to work in the US
- valid driver's license
- own smartphone with Android 5+ or Apple 11+ operating system
- willingness to download required apps
- excellent communication skills
- adherence to uniform and grooming standards
- flexible schedule including nights, weekends, and holidays
- physical stamina to stand and walk for long periods and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency with computers and smartphone apps
- ability to read and interpret procedural documents
- ability to master Airport Butler's digital systems post-training
Job Qualifications
- High school diploma or equivalent
- two years experience in luxury or VIP services to high-end customers
- experience in airport or airline hospitality service
- excellent written and verbal communication skills
- proficiency with computer and smartphone applications
- ability to read and interpret operational manuals
- ability to stand and walk for extended periods
- ability to lift up to 70 lbs
- flexibility to work nights, weekends, and holidays
- ability to work independently with minimal supervision
- ability to use Airport Butler automated reservation and scheduling systems after training
Job Duties
- Greet clients curbside upon arrival and assist with check-in process
- stay with clients until safely onboard or connected to ground transportation
- greet arriving clients at the gate and assist with luggage collection
- ensure clients connect with appropriate ground transportation
- assist with check-in and ticketing
- assist with baggage collection or drop-off
- assist clients with connecting flights
- provide guidance through airport layout and amenities
- assist with arranging pre-boarding for flights
- communicate with the Guest Experience Center
- develop and maintain professional relationships with regulating agencies and airlines
- exhibit confidentiality with client information
- adhere strictly to escorting protocols
- use Airport Butler's systems for service management and communication
- perform other duties as assigned
Job Location
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