Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $20.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Flexible Schedule
Employee Discounts
Retirement Plan
Equal opportunity employer
Job Description
Alliance Ground International (AGI) is a leading provider of airport ground services, including personalized concierge services that elevate the travel experience for passengers across approximately 25 airports in the United States and Canada. Established with a commitment to excellence, AGI operates with a focus on delivering high-quality, customer-centric solutions that cater to the diverse needs of travelers. Their service is independent from airlines, which allows them to customize experiences tailored for executives, families, senior citizens, celebrities, inexperienced travelers, and small groups. AGI’s innovative approach ensures every client receives attentive and seamless assistance throughout their airport journey, from arrival to departure... Show More
Job Requirements
- High school diploma or equivalent
- Current authorization to work in the US
- Valid driver’s license
- Own smartphone with Android 5+ or Apple 11+ operating system
- Willingness to download required apps with partial monthly reimbursement
- Must wear company uniform and grooming standards
- Flexibility to work evenings, weekends, and holidays
- Ability to stand and walk long periods
- Ability to lift up to 70 lbs
- Ability to work under pressure with minimal supervision
- High proficiency in smartphone and computer applications
- Ability to read and interpret operating manuals
- Efficient use of reservation and scheduling systems after training
- Minimum 2 years experience in luxury or VIP services or airport/airline hospitality
Job Qualifications
- High school diploma or equivalent
- Excellent written and communication skills
- Must wear company uniform and conform to grooming standards
- Must be flexible to work nights, weekends, and holidays
- High proficiency in computer and smartphone skills
- Ability to read and interpret operating and procedural manuals
- Must be able to efficiently use automated reservation and communication systems after training
- Minimum 2 years experience in luxury or VIP service delivery or airport hospitality experience
- Passionate approach to customer service
- Strong work ethic and exceptional organizational skills
- Ability to solve problems proactively and creatively
- Ability to collaborate with others in abnormal situations
- High level of cultural awareness
- Excellent customer service skills
- Ability to work in hectic and stressful environments while maintaining calmness
- Adaptability and resilience
- Multilingual skills are a plus
Job Duties
- Greet clients curbside upon arrival and assist with the check-in process
- Greet arriving clients at the gate and assist with luggage collection and ground transportation
- Assist with check-in and ticketing
- Assist with baggage collection or drop-off
- Assist clients with connecting flights as needed
- Provide knowledge of airport layout to help clients navigate to amenities
- Assist with arranging for pre-boarding flight
- Communicate with the Guest Experience Center
- Develop professional rapport with regulating agencies and airlines
- Maintain client confidentiality
- Adhere to escorting protocol within the airport
- Utilize Airport Butler systems to manage service details
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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