Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Disability insurance
Employee Discounts
Professional development opportunities
Job Description
Alliance Ground International (AGI) is a premier provider of personalized airport concierge services operating across approximately 25 airports in the United States and Canada. As an independent service not affiliated with any specific airline, AGI specializes in delivering tailored, high-quality assistance to travelers seeking an elevated airport experience. Their clientele includes a diverse range of individuals such as executives, families, senior citizens, celebrities, inexperienced travelers, and small groups. The company prides itself on helping clients navigate the often hectic and overwhelming airport process with ease, comfort, and professionalism.
The Concierge Agent role at AGI is a vital position desi... Show More
The Concierge Agent role at AGI is a vital position desi... Show More
Job Requirements
- High school diploma or equivalent
- minimum two years experience in luxury or VIP service delivery or airport/airline hospitality
- current US work authorization
- valid driver’s license
- ownership of smartphone with Android 5+ or Apple iOS 11+
- willingness to download company-required apps
- excellent communication skills
- adherence to grooming and uniform standards
- flexible work schedule availability
- physical ability to stand, walk, and lift up to 70 lbs
- capacity to work under pressure with minimal supervision
- high computer and smartphone proficiency
- ability to read and understand operational manuals
- proficiency with Airport Butler’s systems after training
Job Qualifications
- High school diploma or equivalent
- minimum two years experience providing luxury or VIP services or airport/airline hospitality service
- excellent written and verbal communication skills
- proficient in using computer and smartphone applications
- ability to interpret operational and procedural manuals
- must wear company uniform and adhere to grooming standards
- flexible availability including nights, weekends, and holidays
- ability to stand and walk for extended periods
- able to lift up to 70 lbs
- effective independent working skills
- proficient in using Airport Butler’s automated systems
- authorization to work in the US
- valid driver’s license
Job Duties
- Greet client’s curbside upon arrival and assist with check-in
- assist clients throughout the airport process until safely onboard
- greet arriving clients at the gate and assist with luggage collection
- ensure clients connect with appropriate ground transportation
- assist with baggage collection or drop-off
- assist clients with connecting flights
- provide directions and assistance navigating airport amenities
- assist with arranging pre-boarding flights
- communicate with the Guest Experience Center
- maintain professional rapport with regulatory agencies and airlines
- uphold confidentiality of client information
- follow airport escorting protocols
- utilize Airport Butler’s systems for service management
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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