Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $14.75 - $19.25
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
Flexible Schedule
Job Description
Alliance Ground International (AGI) is a leading provider of personalized airport concierge services, operating in approximately 25 airports throughout the United States and Canada. The company is renowned for delivering an unsurpassed level of personalized care and attention to travelers, independent of airlines, tailored to meet the diverse needs of executives, inexperienced travelers, families, senior citizens, celebrities, and small group travelers. AGI focuses on creating seamless and memorable travel experiences, ensuring every client feels valued and supported during their arrival, departure, or connection through an airport. As a premier airport concierge service, AGI prides itself on professionalism, discretion, and a... Show More
Job Requirements
- High school diploma or equivalent
- two years experience in luxury or VIP services or airport/airline hospitality
- current US work authorization
- valid driver’s license
- ownership of smartphone with Android 5+ or Apple 11+ OS and willingness to download required apps
- excellent written and communication skills
- adherence to company uniform and grooming standards
- flexible schedule including nights, weekends, and holidays
- ability to stand and walk for long periods and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency with computer and smartphone applications
- ability to read and interpret manuals
- demonstrated use of Airport Butler technologies after training
Job Qualifications
- High school diploma or equivalent
- minimum two years of experience delivering luxury or VIP services to high-end customers or airport/airline hospitality service experience
- excellent written and communication skills
- proficiency with computer and smartphone applications
- ability to read and interpret operational and procedural manuals
- compliance with company uniform and grooming standards
- flexibility to work nights, weekends, and holidays
- ability to stand and walk for extended periods and lift up to 70 lbs
- demonstrate ability to use Airport Butler reservation, scheduling, and communication technologies after training
Job Duties
- Greet clients curbside upon arrival and assist with the check-in process
- accompany clients through the airport and support their needs until boarded
- greet arriving clients at the gate and assist with luggage collection
- ensure clients connect with appropriate ground transportation
- assist with check-in and ticketing
- assist with baggage collection or drop-off
- help clients with connecting flights as needed
- provide knowledgeable guidance of airport layouts and amenities
- arrange for pre-boarding flights
- communicate with the Guest Experience Center (GEC)
- develop and maintain professional relationships with regulating agencies and airlines
- maintain client confidentiality
- adhere strictly to escorting protocols
- utilize Airport Butler systems for service management and client communication
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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