Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
uniform provided
Mobile service reimbursement
Flexible Schedule
inclusive work environment
Job Description
Airport Butler is a premier service provider specializing in personalized, high-end concierge assistance at approximately 25 major airports across the United States and Canada. This specialized service, independent of airlines, caters to a diverse clientele including executives, senior citizens, families, celebrities, inexperienced travelers, and small groups seeking premium, stress-free airport experiences. Airport Butler prides itself on delivering a seamless and comforting escort service for arriving, departing, and connecting passengers, ensuring exceptional care from curbside to boarding and beyond. The company’s operations focus on enhancing the travel experience by managing logistics such as check-in, baggage assistance, and navigation of airport amenities... Show More
Job Requirements
- High school diploma or equivalent
- Current authorization to work in the US
- Valid driver's license
- Own a smartphone with Android 5+ or Apple 11+ operating system
- Willingness to download operational apps
- Excellent written and communication skills
- Ability to wear and maintain company uniform and conform to grooming standards
- Flexibility to work nights, weekends, and holidays
- Physical ability to stand, walk long periods, and lift up to 70 lbs
- Ability to work under pressure independently
- Proficient computer and smartphone skills
- Ability to read and interpret procedural documents
- Completion of training on Airport Butler systems
- Minimum 2 years of relevant service experience
Job Qualifications
- High school diploma or equivalent
- Must possess current authorization to work in the US and a valid driver's license
- Must own smartphone with Android 5+ or Apple 11+ operating system and be willing to download apps required by ATS/Airport Butler
- Excellent written and communication skills
- Must wear company uniform as outlined and conform to grooming standards
- Flexibility to work nights, weekends, and holidays
- Ability to stand and walk for long periods and lift up to 70 lbs
- Ability to work under pressure with minimal supervision
- High proficiency in computer and smartphone skills including smartphone applications
- Ability to read and interpret operating and procedural manuals
- Ability to efficiently use Airport Butler's automated reservation system and scheduling application after training
- Minimum 2 years experience in luxury/VIP services or airport/airline hospitality service
Job Duties
- Greet clients curbside upon arrival to the airport, assist with the check-in process, stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- Greet arriving clients at the gate, assist with luggage collection, and ensure they connect with their appropriate ground transportation
- Assist with check-in and ticketing
- Assist with baggage collection or drop-off
- Assist clients with connecting flights as needed
- Knowledge of the airport layout to assist clients navigate through the airport and direct them to the various amenities (restaurants, lounges, shops, restrooms, airline ticket counter, and gate information, etc.)
- Assist with arranging for pre-boarding flight
- Communicate with the Guest Experience Center (GEC)
- Develop and maintain professional rapport with regulating agencies and airlines within the airport
- Exhibit utmost confidentiality with clients and client information
- Maintain strict adherence to escorting protocol within the airport
- Utilize Airport Butler systems to manage service details and communicate with clients
- Perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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