Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $18.00 - $24.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee Discounts
uniform provided
Partial smartphone reimbursement
Job Description
Airport Butler is a distinguished concierge service provider operating in approximately 25 airports throughout the United States and Canada. Specializing in offering personalized support to travelers, Airport Butler operates independently from airlines, delivering a customized experience tailored to meet the unique needs of each client. The company's clientele largely consists of executives, inexperienced travelers, families, senior citizens, celebrities, and small groups who desire exceptional assistance and care during their airport journey. With a commitment to exceeding expectations, Airport Butler has earned a reputation for providing seamless travel experiences, focusing on comfort, convenience, and security at every stage of airport navigation.Show More
Job Requirements
- High school diploma or equivalent
- must possess current authorization to work in the US
- valid driver’s license
- must own smartphone with Android 5+ or Apple 11+ and willing to download apps required by ATS/Airport Butler
- excellent written and communication skills
- must wear company uniform and conform to grooming standards
- flexible work schedule including nights, weekends, and holidays
- able to stand and walk for long periods
- able to lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency in computer and smartphone skills
- ability to read and interpret documents such as manuals
- able to efficiently use Airport Butler’s reservation and communication systems after training
- two years experience in luxury or VIP services or airport/airline hospitality
Job Qualifications
- High school diploma or equivalent
- excellent written and communication skills
- current authorization to work in the US
- valid driver’s license
- proficiency in computer and smartphone applications
- ability to read and interpret operating and procedural manuals
- ability to efficiently use Airport Butler’s automated reservation system, scheduling application, and communication technology after training
- minimum two years experience in luxury or VIP customer service or airport/airline hospitality
- passionate about customer service with a positive attitude
- strong work ethic and organizational skills
- ability to solve problems proactively and creatively
- ability to collaborate with colleagues during abnormal situations
- high level of cultural awareness
- excellent internal and external customer service skills
- ability to deliver calm, positive, efficient, and comforting service in stressful environments
- adaptability and resilience
- multilingual skills are a plus
Job Duties
- Greet clients curbside upon arrival to the airport
- assist with the check-in process
- stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- greet arriving clients at the gate
- assist with luggage collection
- ensure clients connect with their appropriate ground transportation
- assist with check-in and ticketing
- assist with baggage collection or drop-off
- assist clients with connecting flights as needed
- guide clients through the airport and direct them to amenities such as restaurants, lounges, shops, restrooms, airline counters, and gate information
- assist with arranging for pre-boarding flight
- communicate with the Guest Experience Center
- develop and maintain professional rapport with regulating agencies and airlines
- exhibit utmost confidentiality with clients and client information
- maintain strict adherence to escorting protocol
- utilize Airport Butler systems to manage service details and communicate with clients
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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