Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $17.00 - $22.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Paid Time Off
Employee uniform
Mobile service reimbursement
inclusive work environment
Job Description
Airport Butler is a premier concierge service company that operates in approximately 25 airports throughout the United States and Canada. This specialized service is designed to offer a personalized and unsurpassed travel experience, catering primarily to executives, inexperienced travelers, families, senior citizens, celebrities, and small groups. Unlike airline services, Airport Butler operates independently, providing customized assistance to clients who desire extra care and attention when they arrive, depart, or connect through an airport. Their mission is to ensure that each traveler receives tailored support to facilitate a smooth and stress-free airport experience, regardless of the complexity of their travel itinerary.Show More
Job Requirements
- High school diploma or equivalent
- current authorization to work in the US
- valid driver’s license
- smartphone with Android 5+ or Apple 11+ operating system
- willingness to download company apps
- excellent communication skills
- compliance with uniform and grooming standards
- availability to work nights, weekends, and holidays
- physical ability to stand, walk, and lift 70 lbs
- ability to work under pressure
- proficiency with technology
- ability to follow operational manuals
- training completion for company systems
- minimum 2 years relevant experience
Job Qualifications
- High school diploma or equivalent
- possess current authorization to work in the US
- valid driver’s license
- own smartphone with Android 5+ or Apple 11+ mobile operating system
- willingness to download apps required by ATS/Airport Butler
- excellent written and communication skills
- wear company uniform and conform to grooming standards
- flexibility in work schedule including nights, weekends, and holidays
- able to stand and walk for long periods and lift up to 70 lbs
- ability to work under pressure with minimal supervision
- high proficiency with computer and smartphone applications
- ability to read and interpret documents like operating and procedural manuals
- ability to efficiently use Airport Butler's automated reservation system, scheduling application, and communication technology after training
- minimum 2 years experience delivering luxury/VIP services or airport/airline hospitality service
Job Duties
- Greet clients curbside upon arrival to the airport
- assist with the check-in process
- stay with the client assisting in their needs until they are safely onboard and on their way to the next destination
- greet arriving clients at the gate
- assist with luggage collection
- ensure they connect with their appropriate ground transportation
- assist with check-in and ticketing
- assist with baggage collection or drop-off
- assist clients with connecting flights as needed
- knowledge of the airport layout to assist clients navigate through the airport and direct them to amenities such as restaurants, lounges, shops, restrooms, airline ticket counters, and gate information
- assist with arranging for pre-boarding flights
- communicate with the Guest Experience Center
- develop and maintain professional rapport with regulating agencies and airlines within the airport
- exhibit utmost confidentiality with clients and client information
- maintain strict adherence to escorting protocol within the airport
- utilize Airport Butler systems to manage service details and communicate with clients
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in: