Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,344.00 - $70,022.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
long-term disability
retirement pension
457 deferred compensation plan
Employee assistance program
Vacation leave
City holidays
Compensable Sick Leave
Personal Leave
flexible schedules
Hybrid-telework
Professional development opportunities
Transportation/parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid prenatal leave
Paid parental leave
Paid infant wellness leave
Healthcare Flexible Spending Account
Job Description
Houston Airport System is a pivotal organization that manages a network of airports serving the greater Houston region, including William P. Hobby Airport, George Bush Intercontinental Airport, and Ellington Airport. With a history dating back to 1937, the Houston Airport System has grown into a comprehensive aviation hub that supports commercial, international, general aviation, and military operations. The organization's core mission is to connect people, businesses, cultures, and economies around the world to Houston, facilitating a seamless and efficient air transportation experience. It is committed to excellence, safety, and fostering economic vitality for the transportation industry in Houston, establishing itself... Show More
Job Requirements
- Associate's degree in social science, general studies, business administration or related field required
- Three years experience as telecommunicator in major airport terminal or similar facility required
- Ability to pass criminal background check
- Ability to obtain and maintain federally mandated security clearances
- Willingness to work shift work including rotating schedule, weekends and holidays
- Ability to perform physical tasks such as stooping, bending, and occasional light lifting up to 10 pounds
- Ability to handle occasional exposure to less-than-optimal temperature and air conditions
- Ability to make coordinated gross motor movements and eye-hand movements within job demands
- Excellent communication and leadership skills
- Ability to handle complex communication calls
Job Qualifications
- Associate's degree in Social Science, General Studies, Business Administration or a closely related field
- Three years of experience as a telecommunicator in a major airport terminal or related major facility handling a variety of communications equipment
- Directly related paraprofessional or professional experience in communication operations, airport operations, airport security, or airport safety above the required years of experience may be substituted for education on a year-for-year basis
- Prior experience in medium to high volume dispatch, communications, or call center preferred
- CCTV experience a plus
- Ability to monitor multiple screens highly desirable
- Certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE Certification, A.A.A.E ACE Certification preferred
- Proficiency in MS Outlook preferred
- Knowledge of MS Office Suite a plus
Job Duties
- Coordinate information flow during emergency situations to appropriate personnel
- Monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures
- Prepare work schedules to ensure that sufficient shift employees are available for workload demands
- Monitor and document attendance of employees
- Review office operations to identify technical and operation training needs
- Provide training for employees on the operation of communications equipment and airport operating procedures
- Provide guidance, training and support to employees and resolve grievances
- Counsel employees regarding performance and handle related disciplinary actions
- Handle complaints or inquiries from the public, airport tenants and other City departments relative to communications activities
- Inspect and test working conditions of communications equipment
- Ensure communications equipment is operational and prepare documentation to repair, upgrade, or replace communications when required
- May handle complex communications calls
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in:
Jobs By Filter