Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,344.00 - $70,022.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Employee Discounts
Job Description
The City of Houston is a large municipal government organization dedicated to providing essential services to its residents and visitors. It operates various departments that focus on public safety, infrastructure, community services, and environmental stewardship, among others. The City of Houston is committed to maintaining a work environment that is diverse, inclusive, and free from discrimination and harassment based on any legally protected status or characteristic. Its dedicated staff works tirelessly to enhance the quality of life in Houston by upholding the standards and policies set forth by the local government.
Within this extensive municipal system, the William P. ... Show More
Within this extensive municipal system, the William P. ... Show More
Job Requirements
- must be able to pass a criminal background check
- obtain and maintain federally mandated security clearances where required
- associate's degree in social science, general studies, business administration or a related field
- three years experience as a telecommunicator in a major airport terminal or related facility handling various communications equipment
- ability to work shift work including rotating schedules, weekends and holidays
- ability to perform occasional stooping, bending and light lifting up to 10 pounds
- ability to make coordinated gross motor movements and eye/hand coordination at a low tolerance demand level
- willingness to undergo random drug testing as a safety impact position
- excellent interpersonal and conflict resolution skills
- proficiency with communications technology and equipment
Job Qualifications
- Associate's degree in social science, general studies, business administration or a related field
- three years experience as a telecommunicator in a major airport terminal or related facility handling various communications equipment
- directly related professional experience in communications operations, airport operations, security or safety may substitute education on a year-for-year basis
- experience in medium to high volume dispatch or communications center preferred
- knowledge of CCTV systems
- certifications such as NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE, A.A.A.E. ACE certification preferred
- proficiency in Microsoft Outlook
- familiarity with Microsoft Office Suite
- excellent communication and supervisory skills
Job Duties
- Coordinate information flow during emergency situations to appropriate personnel
- monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures
- prepare work schedules to ensure sufficient shift employees are available and monitor attendance
- review office operations to identify training needs and provide training on communications equipment and airport procedures
- provide guidance, training and support to employees and resolve grievances
- handle complaints or inquiries from the public, airport tenants and other departments regarding communications activities
- inspect and test communications equipment and prepare documentation for repairs or replacement
- handle complex communications calls as necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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