Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $61,344.00 - $70,022.40
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and Development
Job Description
The City of Houston, a large and dynamic metropolitan city in Texas, is the hiring establishment for this opportunity. It operates with a commitment to diversity, equal opportunity, and providing a safe and efficient environment for its residents and visitors. Specifically, the role is within the William P. Hobby Airport Communications Center under the Operations Division, which is responsible for airport operations, including airside and landside activities, security, airport badging, safety, and emergency management. The Division works around the clock ensuring that all operations from the roadway to the runway are conducted safely and efficiently. It also serves as a... Show More
Job Requirements
- must be able to pass a criminal background check
- obtain and maintain federally mandated security clearances where required
- ability to make coordinated gross motor movements in response to changing external stimuli
- ability to make coordinated eye/hand movements on a patterned response space
- physically able to stoop, bend and/or lift materials up to 10 pounds
- willingness to work shift work including rotating schedules, weekends and holidays
- must pass pre-employment drug test and physical examination
- must be able to handle modestly unpleasant situations and exposure to office chemicals
- must have excellent communication and supervisory skills
Job Qualifications
- associate's degree in social science, general studies, business administration or a closely related field
- three years of experience as a telecommunicator in a major airport terminal or related facility handling a variety of communication activities
- directly related paraprofessional or professional experience in communication operations, airport operations, airport security, or airport safety may be substituted for education requirement on a year-for-year basis
- experience in medium to high volume dispatch, communications or call center preferred
- CCTV experience is a plus
- ability to monitor multiple screens is highly desirable
- certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE certification, A.A.A.E ACE certification preferred
- proficiency in MS Outlook preferred
- knowledge of MS Office Suite is a plus
Job Duties
- coordinate information flow during emergency situations to appropriate personnel
- monitor the activities of the communications section to ensure service delivery standards are met and comply with airport operating procedures
- prepare work schedules to ensure that sufficient shift employees are available for workload demands
- monitor and document attendance of employees
- review office operations to identify technical and operational training needs
- provide training for employees on the operation of communications equipment and airport operating procedures
- provide guidance, training and support to employees and resolve grievances
- counsel employees regarding performance and handle related disciplinary actions
- handle complaints or inquiries from the public, airport tenants and other city departments relative to communications activities
- inspect and test working conditions of communications equipment
- ensure communications equipment is operational and prepare documentation to repair, upgrade or replace communications when required
- may handle complex communications calls
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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