Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $42,451.20 - $48,345.60
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Employee assistance program
Training and Development
Job Description
The City of Houston is a major metropolitan government entity dedicated to providing essential public services and ensuring the safety and well-being of its residents and visitors. Among its many departments, the Houston Airport System plays a crucial role in managing and facilitating air travel operations across the city’s airports, including George Bush Intercontinental Airport (IAH), one of the largest and busiest hubs in the United States. The Houston Airport System is committed to excellence, safety, and operational efficiency, aiming to provide world-class airport services through continuous innovation and attentive customer service.
Within this framework, the Airport Operations Center (IAH-A... Show More
Within this framework, the Airport Operations Center (IAH-A... Show More
Job Requirements
- High school diploma or GED
- One year of relevant experience in a major airport terminal or similar facility
- Ability to pass a criminal background check
- Ability to obtain and maintain federally mandated security clearances
- Willingness to work shift work including rotating schedule, weekends and holidays
- Ability to handle multiple communication systems and multitask
- Must be able to perform coordinated gross motor movements and eye-hand coordination
- Subject to random drug testing
- Ability to adapt to occasional physical demands such as stooping, bending, and light lifting up to 10 pounds
Job Qualifications
- High school diploma or GED
- One year of experience in a major airport terminal or related facility handling communication equipment
- Prior experience in medium to high volume dispatch, communications, or call center preferred
- Ability to monitor multiple screens
- Certification in NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE certification, or A.A.A.E ACE certification preferred
- Proficient in MS Outlook preferred
- Knowledge of MS Office Suite a plus
Job Duties
- Operates the airport telephone exchange system including the public address system and TDDs
- Provides routine information to customers such as airline arrivals and departures, traffic conditions, parking information, service complaints, lost luggage or passengers, directions and emergencies and maintains daily log of calls
- Receives and directs public calls to the appropriate parties for lost and locked vehicles, tows, and airport injuries, and maintenance calls regarding various facilities, equipment, traffic and weather conditions and spills
- Broadcasts information to appropriate airport and tenant personnel regarding aircraft emergencies and hazardous conditions as specified in the Airport Emergency Procedures Manual
- Enters domestic and international airline schedules into the information display system, and reviews and updates daily flight data, aircraft gate and baggage carousel assignments and schedule changes
- Monitors access control systems to ensure no unauthorized access to Aircraft Operating Areas (AOA) and other security areas by the public, employees or tenants of the airport
- Notifies appropriate authorities of civil defense alerts
- Relays information and calls to appropriate personnel regarding repair services such as malfunctioning access card readers, broken access gates, building and street lighting, pipes, toilets, and sinks
- Updates maintenance tracking system
- Performs other job duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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