Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $84,902.40 - $96,691.20
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Medical
Dental
Vision
Wellness
Supplemental Insurance
Life insurance
long-term disability
retirement pension
457 deferred compensation plan
Employee assistance program
Paid vacation
City holidays
Compensable Sick Leave
Personal Leave
flexible schedules
Hybrid-Telework for eligible positions
Professional development opportunities
Transportation parking plan
Section 125 pretax deductions
Dependent Care Reimbursement Plan
Paid prenatal leave
Parental leave
Infant wellness leave
Healthcare Flexible Spending Account
Job Description
The Houston Airport System (HAS) manages George Bush Intercontinental Airport (IAH), a major hub facilitating millions of passengers and countless flight operations annually. As an essential public agency, HAS is dedicated to ensuring the smooth, safe, and efficient functioning of its airport facilities. It oversees a variety of airport operations, security measures, maintenance, customer service, and information services, all strategically coordinated to deliver a seamless experience to travelers, tenants, and employees.
Located at 2800 N Terminal Road, the Airport Operations Center (IAH - AOC) functions as the communications nerve center for IAH. Its primary mission is to consolidate operations communicat... Show More
Located at 2800 N Terminal Road, the Airport Operations Center (IAH - AOC) functions as the communications nerve center for IAH. Its primary mission is to consolidate operations communicat... Show More
Job Requirements
- High school diploma or GED required
- Minimum one year experience in airport or related communication role
- Ability to work shift schedules including nights, weekends and holidays
- Must pass criminal background check
- Obtain and maintain federally mandated security clearances where required
- Ability to handle stressful and emergency situations calmly
- Basic physical ability including occasional light lifting up to 10 pounds
- Willingness to work extended hours during emergencies
- Effective communication skills with internal and external parties
- Proficiency in multi-tasking and coordinating multiple communication channels concurrently
Job Qualifications
- High school diploma or GED
- Minimum one year of experience handling communications in a major airport terminal or related facility
- Ability to operate multiple communication systems simultaneously
- Strong multitasking and critical thinking skills
- Experience with dispatch, communications, or call center environments preferred
- Familiarity with CCTV monitoring is a plus
- Proficiency in MS Outlook preferred
- Knowledge of Microsoft Office Suite is a plus
- Certifications such as NIMS IS-100, NIMS IS-200, TCLEOSE or TCOLE, or A.A.A.E. ACE Certification preferred
- Ability to work rotating shifts, weekends, and holidays
- Must pass criminal background check
Job Duties
- Operate airport telephone exchange and public address systems including TDDs
- Provide routine information to customers about airline arrivals, departures, traffic, parking, lost luggage, and emergencies
- Receive and direct public calls for lost vehicles, tows, injuries, and maintenance issues
- Broadcast emergency and hazardous condition information as per airport procedures
- Enter and update airline schedules, flight data, gate, and baggage carousel assignments
- Monitor access control systems for unauthorized access and notify authorities of civil defense alerts
- Relay repair service calls and update maintenance tracking systems
- Perform additional duties as assigned by supervisor
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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