Job Overview
Compensation
Type:
Salary
Rate:
Range $43,491.00 - $65,353.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee assistance program
Job Description
Hartsfield-Jackson Atlanta International Airport (HJAIA) is one of the busiest and most significant airports in the world, serving millions of passengers annually and acting as a major hub for domestic and international travel. Managed by the Department of Aviation, the airport is a focal point for various aviation-related activities including commercial flights, emergency responses, and security operations. The Emergency Management Division within the Department of Aviation plays a critical role in maintaining safety and operational efficiency, managing sophisticated communication systems, security protocols, and emergency services to serve this massive transportation hub.
This role is situated within the Airport Operations... Show More
This role is situated within the Airport Operations... Show More
Job Requirements
- High school diploma or equivalent
- Ability to work under stressful conditions
- Ability to communicate orally and in writing
- Ability to respond to emergency calls at any time
- Ability to use keyboard devices, computers, and communications equipment
- Ability to sit for extended periods
- Ability to troubleshoot equipment failures and make timely notifications
- Ability to work in inclement weather
Job Qualifications
- High school diploma or equivalent
- Previous experience in emergency communications or related field preferred
- Strong knowledge of airport operations, aviation security, and emergency management systems
- Ability to operate complex telecommunications and computer systems
- Excellent oral and written communication skills
- Ability to work under pressure and make rapid decisions
- Knowledge of federal, state, and local laws related to airport security
- Ability to provide training and guidance to new operators
- Proficiency in Microsoft Windows, Word, Office, Outlook, and common software applications
Job Duties
- Operates related technology and responds to radio, telephone, email, alarm, CCTV, and other data transmitted into the AOC facility
- Provides for the triage of incoming data to prioritize the handling of emergency incidents
- Provides quality customer service on all interactions with the public and AOC supported operations
- Dispatches Police, Fire / EMS, Security, maintenance, and airport operations personnel to the incidents based upon established protocols and Telecommunications Supervisor direction
- Monitors video surveillance systems and relays observations to responders upon request
- Monitors security access control systems, duress alarms and coordinates security and law enforcement responses
- Trains the newly hired operators via on-the-job training
- Operates the paging and public information systems
- Operates the Computer Aided Dispatch (CAD) system to track, record and prioritize incidents and incident responses
- Provides on-going communications and coordination support to both emergency and non-emergency operations in the field as required
- Acts decisively when incident conditions change and/or airport staff or facilities are endangered
- Coordinates communications with off airport responders to airport incidents
- Conducts detailed and comprehensive briefings to relief Telecommunicators before exiting their workstation
- Other related duties as assigned by the Manager and/or Telecommunications Supervisors
- May perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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