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Airport Communications Center Specialist, PT
Job Overview
Employment Type
Hourly
Part-time
Compensation
Hourly
Range $22.50 - $23.50
Work Schedule
Rotating Shifts
Flexible
Night Shifts
Benefits
Flexible spending account for parking
Paid time off for cancer screening
Volunteer time
New York State deferred compensation (457b)
Employee assistance program
New York State Local and Employee Retirement System
Loan forgiveness under Public Service Loan Forgiveness Program
Job Description
The Syracuse Regional Airport Authority (SRAA) is the governing body responsible for managing and operating Syracuse Hancock International Airport, a critical transportation hub serving central New York. As an authority established to oversee various airport functions, SRAA ensures the smooth and safe operation of airport activities, balancing the needs of multiple stakeholders including tenants, passengers, airlines, and public safety officials. SRAA is dedicated to providing a high level of customer service while maintaining compliance with federal regulations and security standards. With an emphasis on operational excellence, safety, and security, the authority plays a vital role in supporting the travel and... Show More
Job Requirements
- Knowledge of Airport Security Plan, 49 CFR Part 1542 and 14 CFR Part 139
- Excellent written and verbal communication skills
- Professional demeanor and appearance
- Responsible, dependable, consistent in following procedures
- Excellent phone rapport and customer service skills
- Ability to work respectfully with diverse staff and public
- Intuitive with strong work ethic and proactive service approach
- Ability to work in fast-paced, unpredictable environment
- Honest and positive attitude representing the organization
- Strong organizational and adaptability skills
- Proficient in computers, email, phone, radios, and internet
- Strong Microsoft Suite skills and accurate typing
- Ability to protect confidential information
- Physical ability to sit long periods and communicate clearly
- Fluent in English
- Able to work 16-29 hours per week
- Must be able to work any shift in 24/7 operation
- Must obtain and maintain Security Identification Display Area clearance
- Pass pre-employment background check, security clearance, and drug test
Job Qualifications
- Associates degree or higher in Aviation, Airport Management or related field
- High School Diploma or GED with two years experience in a communications center, preferably in an airport environment
- Familiarity with emergency management and incident command system preferred
- Experience operating multi-line telephone and two-way radio systems
- Proficiency in electronic office equipment and computers
- Skilled in the use of spreadsheets, word processors and databases
- Excellent written and verbal communication skills
- Strong organizational skills and attention to detail
- Ability to multitask and work in fast-paced environment
- Proficient in Microsoft Word, Excel, PowerPoint, Outlook
- Typing speed of at least 40 words per minute
- Ability to maintain confidentiality of sensitive information
- Positive and cooperative attitude
- Professional demeanor and appearance
Job Duties
- Monitor designated on-property communications and coordinate operational activities
- Receive and record work orders
- Assist with aircraft gate assignments
- Handle airport non-emergency and emergency communications
- Relay general and emergency notices to appropriate airport response teams
- Maintain compliance with Airport Security Plan and federal regulations
- Operate communication systems including gate scheduling, security, PA, telephone, radio, and work order software
- Maintain continuous awareness of radio traffic and interpret messages
- Coordinate with FAA, TSA, and Air Traffic Control Tower
- Report routine and emergency maintenance needs
- Communicate emergency response needs to law enforcement and operations staff
- Log airport activity accurately
- Maintain standard operating procedures for communications center door
- Disseminate information to management, departments, safety officials, and agencies
- Respond to general inquiries about flights, services, and noise abatement
- Document activities and incidents
- Monitor potential events impacting operations and safety
- Facilitate communication during emergencies
- Participate in safety training and emergency drills
- Maintain high level of customer service for users and tenants
- Manage lost and found property
- Assist customers with paging and flight information
- Perform operations to meet schedules and quality standards
- Maintain clean and safe work area
- Perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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