Airport Communications Center Specialist, PT
Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Range $22.50 - $23.50
Work Schedule
Rotating Shifts
Flexible
Benefits
Flexible spending account
Paid Time Off
deferred compensation plan
Employee assistance program
Retirement system membership
Job Description
The Syracuse Regional Airport Authority (SRAA) is the governing body responsible for operations and management at Syracuse Hancock International Airport, one of the primary airports serving the Central New York region. The Authority plays a critical role in ensuring safe, efficient, and customer-focused services for everyone utilizing the airport. This regional airport is a key transportation hub facilitating both passenger and cargo traffic, and it is committed to maintaining compliance with federal security and operational regulations. The Authority strives to provide excellent service and operational effectiveness through various airport departments and coordination with public and private stakeholders.
The SRAA... Show More
The SRAA... Show More
Job Requirements
- Knowledge of Airport Security Plan (ASP), 49 CFR Part 1542, and 14 CFR Part 139
- excellent communication skills both written and verbal
- professional demeanor and appearance
- responsibility, dependability, and consistency in following procedures
- excellent phone rapport and customer service aptitude
- ability to work respectfully with diverse staff and public
- strong work ethic and proactive service approach
- ability to work in fast-paced, unpredictable environment
- honesty, positive and cooperative attitude
- strong organizational and detail-oriented skills
- proficiency with computers and troubleshooting minor system issues
- strong Microsoft Suite skills and 40 wpm keyboarding
- ability to protect confidential security information
- physical ability to sit for long periods, listen and speak clearly on telephone or headset
- fluency in English reading, writing, and speaking
- ability to work 16-29 hours per week
- availability to work any shift in a 24/7 operation
- must obtain and maintain SIDA clearance
- pass pre-employment background check, security clearance, and drug test
Job Qualifications
- Associates degree or higher in aviation, airport management, or related field
- or high school diploma or GED with two years experience in a communications center preferably airport environment
- familiarity with emergency management and incident command system preferred
- competent in operating multi-line telephone and two-way radio systems
- skilled in Microsoft Suite including Word, Excel, PowerPoint, and Outlook
- ability to accurately keyboard at 40 wpm
- excellent written and verbal communication skills
- ability to handle confidential security information
- strong organizational and multi-tasking skills
- professional demeanor and appearance
- proficiency in use of personal computers, faxes, email, phone, radios, and internet
- proactive and motivated work attitude
- ability to work respectfully with diverse groups
Job Duties
- Maintain compliance with the Airport Security Plan (ASP), 49 CFR Part 1542 and 14 CFR Part 139
- operate aircraft gate scheduling, security and communication systems including multi-line telephone system, two-way radio system, public address system, work order management system
- monitor and interpret radio traffic to determine necessary actions
- maintain contact with FAA, TSA, and Air Traffic Control Tower as required
- report routine and emergency maintenance needs on airport properties
- communicate emergency response needs to appropriate staff
- log airport activity and maintain records
- coordinate information dissemination to management, departments, and public safety officials
- respond to inquiries about flights, terminal services, and airport information
- prepare documentation of incidents and activities
- maintain situational awareness of incidents impacting airport operations
- facilitate communication during emergencies by prioritizing responses
- participate in emergency and safety training
- assist management of lost and found property
- assist customers with paging, flight information, and customer service
- perform operational duties to maintain workflow and meet quality standards
- maintain a safe and clean work area
- perform additional duties as assigned by management
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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