Job Overview
Employment Type
Part-time
Compensation
Type:
Hourly
Rate:
Exact $21.00
Work Schedule
Weekend Shifts
Night Shifts
Benefits
Medical insurance
Dental Insurance
prescription drug coverage
flexible spending programs
short-term disability insurance
paid leave
Pension Plan
Contributory retirement plan
Life insurance
Discounted gym memberships
Free yoga membership
tuition discounts
Employee assistance program
Wellness bonus incentives
Local and national store discounts
Subsidized transportation options
public service loan forgiveness
Job Description
The City of Burlington, Vermont, is seeking a dedicated and customer-oriented individual for the position of Airport Ambassador at the Burlington International Airport. The City of Burlington is a vibrant community that takes pride in delivering excellent public services while fostering diversity, equity, and inclusion within its workforce. As a government entity, Burlington ensures a dynamic and supportive work environment for its employees, emphasizing professional development and community engagement. This role is a part-time, non-exempt position under the American Federation of State County and Municipal Employees (AFSCME) bargaining unit, with a competitive hourly wage of $21.14.
The Airport Ambassa... Show More
The Airport Ambassa... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years experience working in public service or equivalent combination of education and experience
- Ability to stand for several hours
- Ability to work extended periods outdoors in all weather
- Ability to communicate clearly and professionally
- Ability to process monetary transactions
- Ability to work weekends, nights and holidays
- Ability to interact courteously and professionally with the public and coworkers
- Ability to maintain professional demeanor in confrontational and stressful situations
- Punctual and reliable attendance
- Ability to follow written and verbal instructions
- Ability to obtain airport secured area ID badge including passing fingerprint check, security assessment and written exam
- Ability to use Windows-based computer software
- Ability to operate two-way handheld radios
Job Qualifications
- Ability to actively support city diversity, equity, and cultural competency efforts
- Demonstrated commitment to diversity, equity and inclusion through training and development
- High school diploma or equivalent
- Minimum of two years experience in public service or equivalent combination of education and experience
- Experience in airport or security preferred
- Ability to stand for several hours
- Ability to work extended periods in all weather conditions
- Ability to follow written and verbal instructions
- Ability to communicate clearly and professionally both orally and in writing
- Ability to process monetary transactions and apply basic math skills
- Ability to work weekends, nights and holidays
- Ability to interact courteously and professionally with the public and coworkers
- Ability to maintain professionalism in confrontational or stressful situations
- Punctuality and reliable attendance
- Ability to understand and comply with city standards, safety rules and personnel policies
- Ability to obtain Burlington International Airport Secured Area ID badge
- Ability to work in Windows environment including word-processing, spreadsheet and database software
- Ability to properly use two-way handheld radios capable of tuning into airport frequencies
Job Duties
- Serve as a front line ambassador at Burlington International Airport terminal, roadways and parking office by assisting customers with luggage and wheelchairs, answering questions, giving directions, and maintaining safety and security requirements
- Process transactions and collect fees from customers using automated fee computers and assist with self-service equipment
- Be knowledgeable of airport facilities, terminal and fire exits, other airport buildings and traffic routes
- Observe and uphold Airport and TSA security requirements
- Keep informed of airline arrival and departure schedules
- Communicate information about ground transportation access and availability
- Regularly patrol airport terminal and parking garage as an ambassador
- Cooperate with Airport Operations and Burlington Police officers on security and customer service matters
- Maintain positive public relations by responding promptly to inquiries and complaints
- Enforce airport rules, traffic flow and parking regulations including directing traffic
- Prevent security breaches by manning designated exits as directed
- Collect luggage carts and wheelchairs throughout the day
- Assist with monitoring parking garage capacity and directing vehicles
- Execute Ground Transportation duties such as permit distribution, payment collection, and paperwork filing
- Operate remote monitoring stations to assist patrons of the parking garage upon entry and exit
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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