Job Overview
Employment Type
Full-time
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Vision Insurance
Dental Insurance
Health savings account
401k plan
Paid Time Off
travel privileges
Job Description
Breeze Airways is a dynamic and innovative airline dedicated to redefining the travel experience through technology and kindness. Proudly known as "The World's Nicest Airline," Breeze is committed to making travel simple, affordable, and convenient for guests across its network. With a mission to enhance every aspect of air travel, Breeze combines technology with genuine hospitality to create a uniquely positive and memorable journey for all passengers.
Operating as a Seriously NiceTM airline, Breeze Airways focuses on creating an environment where team members work collaboratively across departments to ensure outstanding guest service. The company emphasizes values such as safety, kindnes... Show More
Operating as a Seriously NiceTM airline, Breeze Airways focuses on creating an environment where team members work collaboratively across departments to ensure outstanding guest service. The company emphasizes values such as safety, kindnes... Show More
Job Requirements
- High school diploma or general education development (ged) diploma
- Must be at least 18 years of age
- Two (2) years of customer service experience
- Excellent reading comprehension and writing skills with an emphasis on grammar and spelling
- Basic proficiency with Microsoft Office 365
- Proficient and quality written communication typing at 45 wpm
- Reside within 25 miles of MSY and able to work from or travel to Breeze location(s) for meetings and trainings as needed
- Strong attention to detail, organization, and time management skills
- Self-starter with a positive attitude and strong desire for success
- Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
- Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
- Ability to showcase exceptional customer service abilities to all clientele
- Must be able to walk, climb, bend, kneel, crawl, and stoop on a frequent basis and for extended periods
- Must be able to lift, carry, push, pull and move items of 50 pounds or more on a regular basis
- Must be able to communicate by radio and other devices
- Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check
- Flexible schedule allowing work during nights, weekends, and holidays
- Some shifts may require extended hours to meet business needs
- Possess at least two of the required documentation to acquire Security Identification Display Area (SIDA) badge at the Orlando International Airport
Job Qualifications
- High school diploma or general education development (ged) diploma
- Must be at least 18 years of age
- Two (2) years of customer service experience
- Excellent reading comprehension and writing skills with an emphasis on grammar and spelling
- Basic proficiency with Microsoft Office 365
- Proficient and quality written communication typing at 45 wpm
- Reside within 25 miles of MSY and able to work from or travel to Breeze location(s) for meetings and trainings as needed
- Strong attention to detail, organization, and time management skills
- Self-starter with a positive attitude and strong desire for success
- Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems: Aviation Safety Action Program (ASAP) or Safety Action Report (SAR)
- Ability to showcase exceptional customer service abilities to all clientele
Job Duties
- Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding
- Engage with Guests through digital channels to provide solutions and information
- Provide detailed feedback on opportunities to improve the overall Guest Experience
- Empower Guests by offering solutions and answering questions
- Mentor others as your skillset expands
- Work in multiple programs and on multiple screens simultaneously
- Resolve Guests concerns with kindness
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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