Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Vision
Dental
Health savings account
401k
Paid Time Off
travel privileges
Job Description
Breeze Airways is a revolutionary airline committed to redefining the travel experience by combining innovative technology with genuine kindness. As a Seriously Nice™ airline, Breeze strives to make travel simple, affordable, and convenient for all guests, improving every aspect of their journey through thoughtfulness and ingenuity. Founded with a mission to elevate the airport and flight experience, Breeze Airways prides itself on delivering exemplary customer service and operational excellence that sets them apart from traditional airlines. The company culture promotes teamwork, integrity, and a dedication to safety, excellence, and kindness, ensuring that every team member contributes positively toward these core... Show More
Job Requirements
- High school diploma or general education development (GED) diploma
- Must be at least 18 years of age
- Two years of customer service experience
- Excellent reading comprehension and writing skills with an emphasis on grammar and spelling
- Basic proficiency with Microsoft Office 365
- Proficient and quality written communication typing at 45 words per minute
- Be willing to work with a station trainer to learn how to operate a jetway
- Reside within 25 miles of Fort Myers International Airport and able to travel to Breeze locations for meetings and trainings
- Strong attention to detail, organization, and time management skills
- Self-starter with a positive attitude and strong desire for success
- Ability to identify and report safety and security concerns, issues, incidents, or hazards
- Potential availability for short-notice mandatory overtime
- Exceptional customer service skills
- Ability to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods
- Ability to lift, carry, push, pull, and move items of 50 pounds or more regularly
- Ability to communicate by radio and other devices
- Ability to observe and judge distances and identify hazards
- Ability to work in extreme weather and tight spaces
- Eligible for security clearances after background check
- Flexible schedule including nights, weekends, and holidays
- Possess required documentation for Security Identification Display Area badge at Orlando International Airport
Job Qualifications
- High school diploma or general education development (GED) diploma
- Two years of customer service experience
- Excellent reading comprehension and writing skills with an emphasis on grammar and spelling
- Basic proficiency with Microsoft Office 365
- Proficient and quality written communication typing at 45 words per minute
- Be willing to work with a station trainer to learn how to operate a jetway up to and away from parked aircraft
- Reside within 25 miles of Fort Myers International Airport and able to work from or travel to Breeze location(s) for meetings and trainings as needed
- Strong attention to detail, organization, and time management skills
- Self-starter with a positive attitude and strong desire for success
- Identify safety and/or security concerns, issues, incidents, or hazards that should be reported and report them whenever possible and by any means necessary including Breeze's confidential reporting systems
- Potential need to be available to respond on short notice as occasional mandatory overtime may be required to support irregular operations
- Ability to showcase exceptional customer service abilities to all clientele
- Must be able to communicate by radio and other devices
- Must be able to observe, judge distances, identify surroundings, hazards, aircrafts and equipment
- Able to work in extreme conditions, such as hot and cold weather, as well as small spaces
- Eligible to receive appropriate security clearances after satisfactory completion of a criminal background check
- Flexible schedule allowing work during nights, weekends, and holidays with some shifts requiring extended hours to meet business needs
- Possess at least two of the required documentation to acquire Security Identification Display Area (SIDA) badge at the Orlando International Airport
Job Duties
- Provide Breeze Guests at the airport with a seriously nice experience during check-in and boarding
- Engage with guests through digital channels to provide solutions and information
- Provide detailed feedback on opportunities to improve the overall guest experience
- Empower guests by offering solutions and answering questions
- Mentor others as your skillset expands
- Work in multiple programs and on multiple screens simultaneously
- Resolve guests concerns with kindness
- Recommend improved processes through the spirit of ingenuity and integrity
- Stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
- Ability to work independently and as part of a team
- Commit to regular attendance and punctuality
- Greet and assist guests with a friendly welcome through arrival and check-in process, including support for guests with special needs such as unaccompanied minors, VIP guests and guests needing wheelchair assistance
- Handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and resolving related complaints and problems
- Direct guests through customs, immigration, and quarantine
- Assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to guests upon arrival
- Push wheelchairs with guests through all areas of the airport including terminal and gate areas
- Uphold the Breeze Aviation Group values of safety, kindness, ingenuity, and excellence
- Other duties as assigned
- Achieve performance measure and adhere to established standards in conjunction with Breeze Aviation Group values of safety, kindness, integrity, ingenuity, and excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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