Job Overview
Employment Type
Hourly
Part-time
Compensation
Type:
Hourly
Rate:
Exact $16.50
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Vision
Dental
Health Savings Account with Breeze Employee Match
401K with Breeze Employee Match
Paid Time Off
Travel on Breeze and other Airlines
Job Description
Breeze Airways is an innovative and rapidly growing airline committed to revolutionizing air travel with a clear mission: to make travel simple, affordable, and convenient. Known as the Seriously Nice airline, Breeze combines cutting-edge technology with exceptional customer service to enhance the guest experience at every touchpoint. The company focuses on kindness, ingenuity, and excellence to deliver outstanding travel experiences for passengers across its network. As a tech-savvy and customer-centric airline, Breeze is dedicated to challenging traditional airline standards by creating a welcoming and seamless journey that addresses modern travelers' needs and expectations.
Joining Breeze Airways as an Airport... Show More
Joining Breeze Airways as an Airport... Show More
Job Requirements
- Must be at least 18 years of age
- reside within 25 miles of Orlando International Airport and able to work from or travel to Breeze location(s) for meetings and trainings as needed
- identify safety and/or security concerns, issues, incidents, or hazards and report them whenever possible by any means necessary including confidential reporting systems
- potential need to be available on short notice as occasional mandatory overtime may be required
- must be able to walk, climb, bend, kneel, crawl, and stoop frequently and for extended periods
- must be able to lift, carry, push, pull and move items of 50 pounds or more regularly
- must be able to communicate by radio and other devices
- must be able to observe, judge distances, identify surroundings, hazards, aircraft and equipment
- able to work in extreme conditions such as hot and cold weather and small spaces
- eligible to receive appropriate security clearances after satisfactory completion of a criminal background check
- flexible schedule allowing work during nights, weekends, and holidays with some shifts requiring extended hours
- possess at least two required documents to acquire Security Identification Display Area (SIDA) badge at Orlando International Airport
Job Qualifications
- High school diploma or general education development (GED) diploma
- two years of customer service experience
- excellent reading comprehension and writing skills with an emphasis on grammar and spelling
- basic proficiency with Microsoft Office 365
- proficient and quality written communication typing at 45 WPM
- multi-channel customer engagement experience (SMS, chat, email, and other messaging channels)
- willingness to work with a station trainer to learn how to operate a jetway
- strong attention to detail, organization, and time management skills
- self-starter with a positive attitude and strong desire for success
- ability to identify safety and security concerns and report them appropriately
- ability to showcase exceptional customer service abilities to all clientele
Job Duties
- Provide Breeze Guests at the airport with a Seriously Nice experience during check-in and boarding
- engage with Guests through digital channels to provide solutions and information
- provide detailed feedback on opportunities to improve the overall Guest Experience
- empower Guests by offering solutions and answering questions
- mentor others as your skillset expands
- work in multiple programs and on multiple screens simultaneously
- resolve Guests concerns with kindness
- recommend improved processes though the spirit of ingenuity and integrity
- stay up to date on new product releases and participate in educational opportunities to deliver excellence in the role
- ability to work independently and as part of a team
- commit to regular attendance and punctuality
- greet and assist Guests with a friendly welcome through arrival and check-in process, including support for Guests with special needs such as unaccompanied minors, VIP Guests and Guests needing wheelchair assistance
- handle all aspects of ticketing and check-in by operating a computerized system including boarding, baggage service, reservations and resolving related complaints and problems
- direct Guests through Customs, Immigration, and Quarantine
- assist ramp agents to ensure that wheelchairs, strollers, and gate-checked bags are made available for loading upon departure and delivery to Guests upon arrival
- push wheelchairs with Guests through all areas of the airport including terminal and gate areas
- uphold the Breeze Aviation Group Values of Safety, Kindness, Ingenuity, and Excellence
- other duties as assigned
- achieve performance measures and adhere to established standards in conjunction with Breeze Aviation Group Values of Safety, Kindness, Integrity, Ingenuity, and Excellence
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
You may be also interested in: