Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Hourly
Rate:
Range $13.00 - $23.00
Work Schedule
Weekend Shifts
Benefits
401k
Medical insurance
Dental Insurance
Vision Insurance
flexible spending accounts
Long/Short Term Disability
Life insurance
accident insurance
Paid Time Off
Job Description
Bags, a Metropolis company, is dedicated to transforming the travel experience for millions of people navigating busy airports every day. As part of the largest mobility network in North America, Bags leverages innovative technology alongside a customer-first approach to streamline key travel touchpoints such as baggage handling and check-in procedures. With a vast presence of over 23,000 employees stationed across more than 4,000 locations in North America and Europe, Bags is committed to making travel less stressful, more efficient, and enjoyable for all its customers. The company’s mission focuses on making every moment matter for a world constantly on the... Show More
Job Requirements
- Must be at least 18 years of age
- Be authorized to work in the United States
- Must be able to clear a background and drug screen
- Must be able to lift up to 75 lbs and push a loaded wheelchair up to 300 lbs up and down inclines throughout the shift
- Ability to lift passengers from the wheelchair to the seat on the plane
- Ability and availability to work weekends and holidays
- Ability to receive all applicable airport security badges
- Previous customer service experience preferred
Job Qualifications
- Previous 1-2+ years of customer service experience preferred
- Strong verbal and written communication skills using appropriate grammar, tone, and pronunciation
- Ability to complete all required training including airport compliance
- Ability to obtain an airport badge
- Experience in customer service preferred
Job Duties
- Push wheelchair passengers to and from gates
- Roll customer-occupied wheelchair safely down the jet bridge
- Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair
- Complete any necessary wheelchair or incident reports
- Follow dispatcher gate orders
- Maintain a friendly and positive attitude and be attentive to each passenger's individual needs
- Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities
- Exceed customer service standards
- Carry out other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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