Airline Services Customer Service Ticket Agent I - PT - Afternoon/Evenings

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $20.00

Work Schedule

Weekend Shifts

Benefits

Airline flight benefits

Unlimited free-of-charge space-available travel on Allegiant Air

Two guest passes per month based on service length

Job Description

Lehigh Valley Airline Services is a respected provider of comprehensive airline ground handling services located at Lehigh Valley International Airport in Allentown, Pennsylvania. The company prides itself on delivering efficient and reliable support to a variety of airlines, enhancing the travel experience through professional customer service and operational expertise. Lehigh Valley Airline Services operates in a dynamic airport environment where timely and effective communication is critical, and the company is committed to upholding the highest standards of safety, security, and service. \n\nThis part-time Customer Service Ticket Agent position is ideal for entry-level candidates who are eager to start their career... Show More

Job Requirements

High school diploma or GED
previous customer service experience preferred
PC skills including Word, Excel, and Outlook
strong written, oral, and interpersonal skills
successful completion of all airline and airport training
availability to work split shifts, nights, weekends, and holidays
ability to respond to emergencies and severe weather
valid driver's license
successful completion of drug screenings
pass FAA/TSA security clearance and background check
good English language skills including speaking, spelling, punctuation, and grammar
ability to sit, stand, walk, reach, climb, balance, stoop, kneel, and crouch or crawl regularly
ability to use hands and fingers to type and handle bags and objects
ability to lift and move up to 50 pounds and occasionally 99 pounds with assistance
capacity to pull and push customers in wheelchairs weighing up to 250 pounds
adequate vision including close, distance, color, peripheral vision, depth perception, and ability to adjust focus
sufficient auditory ability and tolerance for noise levels up to 150 decibels with hearing protection
ability to work near moving mechanical parts and move within work area
willingness to work in inclement weather including extreme temperatures

Job Qualifications

High school diploma or general equivalency diploma (GED)
previous customer service experience preferred
proficiency with PC skills including Word, Excel, Outlook, and other applicable computer programs
strong written, oral, and interpersonal communication skills
ability to pass required airline and airport training
availability to work split shifts, nights, weekends, and holidays
ability to respond to emergency situations and severe weather
valid driver's license
successful completion of new hire and random drug screenings
pass FAA/TSA security clearance and background check

Job Duties

Process airline reservations and provide flight information
collect reservation and service fees
handle luggage processing and assist with devices
manage denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers
perform gate and boarding functions
assist customers requiring luggage, wheelchair, and aisle chair support
adhere to all airline, TSA, FAA regulations and Authority policies, procedures, and best practices
professionally communicate over two-way radios and handle telephone calls
assist with accident investigations, reporting, and statistical analysis
identify and resolve problems in a timely manner
handle multiple priorities in a fast-paced environment
work independently and make decisions
deliver outstanding customer service and build professional relationships
perform additional duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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