Airline Services Customer Service Ticket Agent I - PT - 4a-6a Start Time

Allentown, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Compensation

Type:

Hourly

Rate:

Range $17.00 - $20.00

Work Schedule

Weekend Shifts

Split Shifts

Benefits

Airline flight benefits

Job Description

Lehigh Valley Airline Services is a dedicated provider of airline ground handling services based at Lehigh Valley International Airport in Allentown, PA. This company specializes in delivering comprehensive support functions for airlines, ensuring smooth and efficient ground operations. Their services include handling passenger reservations, luggage processing, boarding assistance, and adherence to all security and safety protocols required by the aviation industry. As a committed service provider, Lehigh Valley Airline Services plays a critical role in enhancing the overall travel experience by offering exceptional customer service and operational support to both airlines and passengers alike.

The role available is a part-... Show More

Job Requirements

High school diploma or general equivalency diploma (GED)
Previous customer service experience preferred
PC skills including Word, Excel, Outlook, and other applicable computer programs
Strong written, oral, and interpersonal skills
Successfully pass all airline and airport required training
Must be available to work split shifts, nights, weekends, and holidays when required
Must be able to respond to emergency situations as necessary
Must be able to respond to severe weather conditions
Must be able to obtain and maintain a valid driver's license
Successfully pass new hire and random drug screenings
Pass FAA/TSA security clearance background check

Job Qualifications

High school diploma or general equivalency diploma (GED)
Previous customer service experience preferred
PC skills including Word, Excel, Outlook, and other applicable computer programs
Strong written, oral, and interpersonal skills
Successfully pass all airline and airport required training
Must be available to work split shifts, nights, weekends, and holidays when required
Must be able to respond to emergency situations as necessary
Must be able to respond to severe weather conditions
Must be able to obtain and maintain a valid driver's license
Successfully pass new hire and random drug screenings
Pass FAA/TSA security clearance background check

Job Duties

Process airline reservations, provide flight information, collect reservation and service fees
Handle luggage processing and assist devices
Handle denied boarding situations, re-accommodate customers, and provide hotel, meal, and ground transportation vouchers when appropriate
Perform gate/boarding functions
Aid customers requiring luggage, wheelchair, and aisle chair assistance
Adhere to all airline, TSA and FAA regulations as well as Authority policies, procedures, and best practices while upholding safety, security, and service
Professionally communicate over a two-way radio, cheerfully handle telephone calls
Assist with accident investigations, reporting and statistical analysis
Identify and resolve problems in a timely manner, gather and analyze information skillfully, work well in problem solving situations and offer solutions
Handle multiple priorities in a fast-paced environment
Able to work under pressure while providing the highest level of customer service
Ability to work independently and make independent decisions in a changing environment
Deliver outstanding customer service and relationship building skills
Must be motivated, energetic, flexible, collaborative, and proactive
Develop professional relationships with internal and external customers to ensure effective airline operations, able to work as part of a positive team player
Additional duties as assigned

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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