Airline Part-Time Passenger Service Agent | Bilingual in Chinese | DFW Airport

Fort Worth, TX, USA|Onsite

Job Overview

Employment Type

Hourly

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $17.00

Work Schedule

Rotating Shifts

Weekend Shifts

Night Shifts

Benefits

Pay advance through DailyPay app

on the spot awards

Medical care options

Travel Discounts

Pet insurance

Discount shopping

wellness programs

401K Program

Internal career mobility

Job Description

Worldwide Flight Services (WFS) is a global leader in the aviation services industry, operating in 164 airport locations across 18 countries on 5 continents. As a company dedicated to delivering exceptional cargo and passenger services, WFS provides comprehensive ramp, cargo, passenger, and technical solutions aimed at ensuring the timely and secure movement of shipments and passengers around the world. WFS is committed to operational excellence, safety, and superior customer service, making it a prominent figure in the air transport sector.

Joining WFS means becoming part of a motivated team that operates with a high level of professionalism and dedication... Show More

Job Requirements

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Ability to work varied shifts, including weekends, holidays, and nights
Strong verbal and written communication skills
Ability to lift and handle baggage weighing up to 50 lbs
Basic computer proficiency, including the ability to input data and use relevant software
Stay up to date on recurrent training as assigned
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language

Job Qualifications

High school diploma or GED equivalent
At least 1 year of experience in customer service or related field
Strong verbal and written communication skills
Basic computer proficiency, including the ability to input data and use relevant software
Ability to lift and handle baggage weighing up to 50 lbs
Ability to obtain and maintain airport security badge
Ability to read, write, and speak the English language
Previous experience in an airport, airline, or logistics environment preferred
Knowledge of ticketing, reservations, and fare calculation systems preferred
Experience handling lost and found procedures or baggage claims preferred
Strong organizational skills and attention to detail preferred
Familiarity with airport regulations and procedures preferred
Knowledge of international shipping and airfreight documentation preferred
Proficiency in a second language for assisting international travelers preferred
Strong conflict resolution and problem-solving abilities preferred

Job Duties

Make reservations, issue tickets and itineraries, and compute fares for passengers
Handle baggage check-in, collect excess baggage charges, and provide general travel information
Assist passengers at boarding gates, including checking ticket validity and processing boarding procedures
Manage arrangements for passengers holding reservations, standby travelers, and their luggage
Determine flight close-out times and complete necessary flight documentation for accuracy
Handle post-departure procedures, including invalidating tickets and finalizing reports
Conduct lost and found activities, including tracing lost articles, updating passengers, and returning found items
Process claims for lost or damaged baggage, including on-the-spot settlements for minor claims and forwarding larger claims to appropriate personnel
Receive and process airfreight shipments, including determining routing, computing rates, and preparing documentation for domestic and international shipments
Maintain inventory records for airfreight shipments, ensuring accuracy in warehouse, dispatch, and delivery processes
Ensure compliance with site security protocols and report any breaches or suspicious activities to management or through the whistleblower program

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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