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Job Overview
Employment Type
Full-time
Compensation
Salary
Range $57,100.00 - $90,800.00
Work Schedule
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k)
Employee assistance program
Career Development
performance bonuses
Job Description
This opportunity is offered by a prominent airline station management team dedicated to ensuring the highest level of safety, compliance, and customer service within their day-to-day operations. The airline industry is known for its dynamic work environment requiring seamless coordination among multiple internal and external departments to maintain business efficacy. This company emphasizes adherence to both Federal policies and company regulations, upholding safety, operational standards, and regulatory mandates to maintain industry-leading performance. With a commitment to sustaining strong community relations and efficient station operations, this airline is a hub of activity that demands skilled leadership, comprehensive oversight, and strategic planning... Show More
Job Requirements
- Must pass a ten (10) year background check and pre-employment drug test
- must have authorization to work in the U.S. as defined in the Immigration Act of 1986
- must successfully pass fingerprint-based criminal records checks as required by TSA and FAA regulations
- must pass periodic random drug testing as required in 49 CFR Part 40 for safety-sensitive employees
- must be able to work a variety of assigned shifts including evenings and weekends
- must be able to carry 70-pound suitcase from floor to 18 inches and carry it with both hands for up to 25 feet
- must have physical dexterity for repetitive bending, squatting, kneeling, crawling, twisting, and sustaining positions
- must maintain composure and professionalism in high-stress situations
- must demonstrate reliability, good-natured cooperative attitude, attention to detail, and willingness to take responsibilities
Job Qualifications
- High school diploma or equivalent
- college preferred
- three years of supervisory/management experience in the airline industry
- initial/advanced CSA/GOA services training required by the airline
- thorough working knowledge of types of aircraft used at the station
- thorough working knowledge of current FAA/TSA security directives and passenger processing and baggage transfer procedures
- must possess a valid driver’s license
- obtain and maintain a current Complaint Resolution Official (CRO) certificate when required
- obtain Ground Security Coordinator certificate with certification for aircraft over 61 seats
- possess training certificates for de-icing/anti-icing (if required), aircraft pushback, security search, and security exit door training
Job Duties
- Establish and maintain safety compliance of aircraft, customers, facilities, and employee working environments
- address issues and provide corrective action as they warrant
- ensure compliance with all Federal directives and security requirements
- audit to ensure quality assurance
- ensure compliance for controlling of station expenses/cost and maintain an effective cost control program
- establish airport and local community relations as liaison with airport city officials, FAA, TSA, policy and fire departments
- coordinate airline vendor functions and act as the liaison for local contracts providing service to airlines including fueling, skycap, security, catering, cleaning, and ground handling
- evaluate performance and implement appropriate measures to review service provided to airlines
- ensure compliance of all station manuals and monitor for current revisions and availability
- ensure compliance of customer service, baggage handling, and departure dependability and monitor and verify quality control
- establish effective and cost-efficient work schedules for all station employees
- participate in establishing interview, hiring, and workforce requirements
- coordinate, provide training and ensure training requirements are met for all employees including new hire, recurrent, supplemental, and local training issues
- provide feedback, research, and response to customer complaints/compliments in coordination with Customer Relations
- establish employee recognition programs for station achievements such as safety, performance, and revenue collection programs
- work to establish contract revenue and actively pursue opportunities to ensure station profitability
- perform all functions of a Station Agent
- other duties as assigned by Regional Manager
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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