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Airline Duty Manager. Indianapolis, IN
Job Overview
Employment Type
Full-time
Compensation
Salary
Range $55,000.00 - $60,000.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Life insurance
Disability insurance
Training and Development
Job Description
The hiring establishment is an aviation services company specializing in ramp and passenger services, responsible for supporting contracted commercial flights and charter aircraft operations. The company is dedicated to ensuring safety, security, and efficiency in all ground and customer service activities, operating within strict compliance to FAA and TSA regulations. As a part of this dynamic and essential industry, the company prides itself on maintaining the highest standards of service, quality, and employee relations, providing a professional environment where respectful treatment among employees, customers, vendors, and third parties is paramount. The company operates in challenging environments, including exposure to extreme... Show More
Job Requirements
- One year experience in the aviation industry including six months as an airline service agent with ticketing and/or ramp services
- Must complete initial and advanced customer service and ramp services training within probation period
- Must pass background investigation and fingerprint-based criminal records check
- Must pass periodic random drug testing
- Must be available to work various shifts including evenings, weekends and holidays
- Must be able to carry 70-pound luggage
- Must possess physical dexterity to perform repetitive tasks including bending, squatting, kneeling and twisting
- Must comply with FAA and TSA security regulations
- Must hold or obtain necessary certifications including driver’s license, CRO and ground security coordinator
- Must be able to respond to emergency call-ins
Job Qualifications
- Two to five years previous management or specialist supervisory experience in field service duties
- Excellent interpersonal, written and oral communication skills
- Familiarity with personal computer software
- Airline pricing experience
- College degree or equivalent experience
- Fluent in English
- Knowledge of FAA and TSA security directives
- Valid driver’s license
- Customer resolution official certificate when required
- Ground security coordinator certificate for aircraft over 61 seats
- Proficient in Microsoft Office and customer service/ticketing platforms
- Ability to lift 70 pounds
- Ability to communicate effectively both verbally and in writing
- Ability to work independently and use sound judgment
Job Duties
- Plan, organize, direct and participate in ramp/ground and customer service operations including security screening, baggage handling, aircraft deicing, cleaning, and lavatory services
- Direct and train ground operations and customer service agents including new employee and ongoing compliance training
- Implement departmental policies for ramp/ground and customer service operations and advise lead agents on policy issues and operational improvements
- Coordinate ground operation and customer service activities with air carrier personnel, station managers, and TSA representatives
- Ensure compliance with FAA and TSA regulations, airline corporate rules, and safety directives
- Maintain emergency checklists and supplies
- Prepare and submit verbal and written reports on ground service activities and personnel
- Handle billing, payment corrections, cash handling, supply ordering and other related business responsibilities
- Work various shifts including swing, graveyard, weekends and holidays
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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