Airline Customer Service Representative/ Ground Operations Agent (Part-Time)
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $17.85
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee training programs
Flexible Schedule
Employee Discounts
Job Description
The Ground Operations Agent role is offered by a reputable regional airport, a pivotal establishment specialized in managing and facilitating efficient air travel and passenger services. This organization plays an essential role in the aviation industry by providing comprehensive airport services including ground handling, aircraft cleaning, security measures, and passenger assistance. The establishment is committed to maintaining excellent operational standards to ensure the safety, comfort, and satisfaction of all passengers and airlines utilizing the airport facilities. The airport functions as a hub that supports various airlines and coordinates with multiple stakeholders to streamline flight operations and customer service processes. The... Show More
Job Requirements
- High school graduate or equivalent
- Minimum age of 18 years
- Basic math skills
- Ability to lift luggage up to 60 pounds or more
- Computer proficiency with typing speed of at least 30 wpm
- Ability to read, write, and speak clear English
- Valid Maryland Class C driver’s license or equivalent
- Successful background investigation with no criminal history
- Ability to qualify for government airport ID
- Pass a drug test
- Willingness to work flexible shifts including weekends and holidays
- Ability to perform multi-tasking duties
- Ability to handle customer complaints calmly
Job Qualifications
- High school graduate or equivalent
- Basic math skills
- Computer proficiency with minimum typing skill of 30 wpm
- Ability to read, write, and speak clear English
- Customer service or sales background preferred but not required
- Valid Maryland Class C driver’s license or equivalent
- Ability to lift luggage weighing up to 60 pounds or more
- Good interpersonal and communication skills
- Experience in handling customers and resolving complaints
- Ability to multi-task and work in varying environmental conditions
- Willingness to work flexible shifts including weekends and holidays
- Successful completion of background check and drug test
Job Duties
- Represent the airline to its passengers and assist passengers in ticket sales and reservations including reservation changes
- Passenger check-in including the movement of checked baggage
- Provide airline information to passengers as required
- Greet passengers as they enter the terminal and provide direction to the airline ticket counters
- Assist in passenger boarding including training to drive jet bridge
- Assist in preparation and completion of all paperwork associated with the aircraft
- Load and unload baggage of various weight and dimensions to and from aircraft and applicable airport baggage areas
- Marshal aircraft in/out of gate area
- Complete all computer-based training and on job training within 60 days
- Perform monthly computer-based training
- Attend training classes including de-icing, ground security coordinator, designated ramp observer, customer service agent/gate agent, left wing, right wing, lead marshaller, FCA, snack bar attendant
- Perform related tasks as required
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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