Job Overview
Compensation
Type:
Salary
Rate:
Range $54,300.00 - $95,000.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional Development
performance bonuses
Job Description
The Flight Kitchen stands as a premier provider of specialized catering and logistical support services designed specifically for the airline industry. Renowned for delivering tailored solutions that meet the rigorous standards of airline operations, the Flight Kitchen combines culinary expertise with strategic management to ensure an exceptional in-flight dining experience for passengers. With a reputation built on reliability, quality, and seamless service delivery, the establishment functions as a vital partner for airlines, providing everything from gourmet meal preparations to precise scheduling and inventory management. Operating within a fast-paced and highly regulated environment, the Flight Kitchen is committed to maintaining compliance... Show More
Job Requirements
- Bachelor’s degree or equivalent experience
- Minimum 3 years experience in account management or related role
- Strong organizational and multitasking abilities
- Excellent communication skills
- Knowledge of aviation catering standards and compliance
- Ability to manage multiple priorities and teams
- Proficiency with inventory and billing software
- Commitment to uphold company values and safety standards
- Leadership capability to motivate and develop staff
- Willingness to participate in continuous improvement initiatives
Job Qualifications
- Bachelor’s degree in business administration, hospitality management or related field preferred
- Proven experience in account management preferably within the airline or catering industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Solid understanding of inventory and billing processes
- Familiarity with industry standards like FDA and HACCP
- Ability to work effectively in a fast-paced, dynamic environment
- Proficiency in performance monitoring and customer relationship management
- Experience in budget planning and cost control
- Knowledge of safety and quality compliance requirements
- Skilled in data management and reporting
Job Duties
- Account management for all airline accounts, office supplies, auxiliary vendor accounts
- Develop and maintain an excellent relationship with the assigned account(s) and act as a liaison between the Flight Kitchen, the airlines, and local operations
- Ensure accurate billing and provisioning to the airline
- Maintain daily par levels and inventory control in accordance with customer standards
- Ensure equipment inventory is taken in a timely and accurate manner
- Ensure the on-time departure of all flights using catering guidelines
- Support the respective departments regarding all airline cycle changes
- Monitor and ensure compliance with customer specifications and equipment, policies, and procedures (Food & Drug Administration (FDA), Hazard Analysis and Critical Control Points (HACCP) etc.) in cooperation with the responsible Quality Manager
- Maintain customer specifications and monitor changes
- Ensure that the airlines measurement system is considered in each department
- Coordinate and participate in all Flight Kitchen evaluations by the customer
- distribute evaluation feedback to department managers and ensure response is provided in a timely manner
- Monitor and ensure Flight compliance with the airline's safety expectations
- Develop, document, and maintain flight attendant comment and delay database
- Support the Food Department in menu presentations as needed
- Assist in Chef tables with Food Safety
- Track quality scores
- Ensure par levels of local inventory and specific goods (supplies and services)
- Participate in special customer projects Leadership
- Ensure that the areas of responsibility is properly organized, staffed and directed
- Guide, motivate and develop the subordinate employees within the Human Resources Policy
- Participate in coaching the expanded Global Performance System (GPS) process, as well as additional career development activities to enhance the effectiveness and potential of the team
- Make the company's values and management principles live in the department(s)
- Plan / implement and control the cost budget in area of responsibility
- initiate and steer corrective actions in case of deviations
- Participate and support company sponsored initiatives such as Food Safety, HACCP, IFSC, Spring Shot, Employee Safety and etc.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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