Airline Baggage Service Agent in SFO Airport - $21.72 w Health / $24.07 wo
Job Overview
Compensation
Type:
Hourly
Rate:
Range $20.00 - $24.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Job Description
The hiring organization is a key player in the airline and airport services industry, dedicated to ensuring smooth and efficient passenger experiences related to baggage handling and lost luggage management. With the increasing demands of air travel, this company prioritizes precise, timely, and effective baggage services, participating actively in both the operational and customer service aspects of baggage handling. They specialize in the management of baggage functions, including but not limited to the use of advanced tracking systems such as WorldTracer (W/T). The company is reputed for its commitment to customer satisfaction, operational excellence, and compliance with customs and security... Show More
Job Requirements
- basic math
- long periods of standing
- lifting, pushing, pulling, and carrying up to 70 lbs
- constant interaction with passengers and management
- constant telephone and computer usage
Job Qualifications
- basic math skills
- proficiency with worldtracer system
- strong communication and interpersonal skills
- ability to manage multiple communication channels effectively
- customer service experience
- organizational skills
- physical stamina
- computer proficiency
Job Duties
- proficient in all baggage service related functionality
- in depth knowledge of worldtracer to include creating, amending, and closing AHL, DPR, OHD files
- performs daily proactive/reactive communication with passengers
- clear expedited and left behind baggage through US customs and sets up local and FedEx deliveries
- maintain inventory of OHD baggage
- register lost and found items in worldtracer, maintain documentation and follow-up with passengers
- sweep the bagroom and the departure pier daily to action the left behind or late receive interline baggage
- send worldtracer forwarding messages for all bags that are being expedited from the port
- respond timely to emails, telexes, and phone calls
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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