Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $1.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Paid training
Competitive Starting Salary
Differential pay for evening, night, weekend hours
Medical insurance
Dental Insurance
Vision Insurance
paid life insurance
Disability insurance
401k with employer match
Tuition Reimbursement
Generous Paid Time Off
Employee perks and discounts
Job Description
DHL is the world\'s leading delivery and logistics company, renowned for its commitment to excellence and innovation in the logistics sector. As a global company, DHL serves a diverse range of industries, ensuring goods are transported efficiently and securely across countries and continents. The company prides itself on its dynamic culture that empowers employees to make significant contributions, fostering growth both professionally and personally. It offers competitive compensation packages and a variety of programs, services, and benefits designed to enhance the quality of life for its workforce. DHL\'s corporate culture emphasizes personal commitment to business objectives, to colleagues, and to... Show More
Job Requirements
- Availability to work non-traditional business hours including early mornings, late evenings, and weekends
- High school diploma or equivalent
- Basic understanding of logistics and airfreight concepts
- Comfortable handling customer interactions and problem resolution
- Ability to manage time effectively in a fast-paced environment
- Strong attention to detail and organizational skills
- Proactive attitude with willingness to seek guidance when needed
- Good communication skills for interacting with customers and colleagues
Job Qualifications
- Prior experience in airfreight or logistics operations preferred
- Knowledge of airfreight processes is an advantage
- Strong customer service orientation
- Problem-solving abilities focused on resolution
- Experience in handling incidents and complaints
- Ability to manage costs and revenues within logistics operations
- Attention to detail in managing shipment data and documentation
- Excellent verbal and written communication skills
- Ability to collaborate effectively with teams and customers
- Understanding of regulatory compliance in logistics
- Capable of working independently under limited supervision
- Broad operational knowledge of procedures, tools, and systems
Job Duties
- Engage directly with customers to collect shipment information and resolve complaints
- Ensure accurate capture and assignment of costs and revenues
- Handle administrative tasks related to shipment management including bookings and documentation
- Manage shipments according to service commitments ensuring timely delivery
- Identify and report operational exceptions or irregularities
- Improve shipment data quality and accuracy
- Adhere to regulatory compliance related to shipments
- Develop and execute optimal shipment routing solutions
- Prepare and issue customer invoices with necessary documentation
- Monitor shipment performance and identify areas for improvement
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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