Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $14.50
Work Schedule
Standard Hours
Day Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Training and Development
Employee assistance program
competitive salary
Job Description
ABM (NYSE: ABM) is one of the world’s largest providers of facility services and solutions. Established in 1909, ABM has a rich history of delivering a wide range of services that improve and maintain critical spaces and places. Their offerings cover janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. Catering to industries from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants, distribution centers, entertainment venues, and more, ABM has grown into a global leader with over 100,000 team members serving more than 20,000... Show More
Job Requirements
- Must be 18 years of age or older
- Must meet all requirements to receive approval for specific ATS environments if applicable
- Ten-year work history if available
Job Qualifications
- Must be 18 years of age or older
- Must meet all requirements to receive approval for specific ATS environments if applicable
- Ten-year work history if available
- Customer service experience preferred
- One year of lead or supervisory experience preferred
- Two years of commercial HVAC experience preferred
Job Duties
- Use expert technical and troubleshooting knowledge to assist other service representatives in solving problems
- Demonstrate capability and interest in training others
- Train service technicians and trainees
- Teach other technicians problem-solving skills without directly solving their problems
- Keep technical knowledge up to date regarding equipment and concepts
- Determine appropriate repair or replacement actions when problems arise
- Consult applicable manuals and online sources for technical information
- Participate in technical organizations to improve knowledge
- Handle a heavy workload of calls efficiently
- Follow systematic questioning to diagnose customer complaints
- Use troubleshooting guides to find faults quickly
- Avoid callbacks by thoroughly checking systems before leaving jobs
- Check safety and limit controls for proper settings before leaving
- Seek help to solve difficult problems before leaving
- Use proper tools and instruments for troubleshooting
- Inform customers when arriving, leaving, or returning to jobs
- Explore complaints to identify the real problem
- Respond to complaints with empathy
- Instruct customers on proper system use when problems stem from misuse
- Provide assurance by explaining cause and remedy for fixed issues
- Explain situations and next steps when problems are unresolved
- Accurately determine job priorities by adhering to schedules, handling interruptions, having proper tools and materials, and scheduling vehicle maintenance
- Plan project work to ensure timely availability of staff and materials
- Complete all required paperwork promptly and accurately
- Obtain customer signatures on service reports
- Keep managers informed of changes and customer concerns
- Modify instructions for comprehension regardless of technical knowledge
- Instruct customer personnel to handle emergencies
- Recognize training needs of customers
- Provide sales with qualified leads and alert about competitive sales efforts
- Identify responsible personnel in customer organizations
- Persuade customers to replace obsolete systems
- Assist sales in pricing agreements and projects
- Support special projects assigned by management
- Direct smaller work groups when supervisor is present
- Report performance issues to supervisor when necessary
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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