Worldwide Flight Services logo

Air Office Agent Cargo-ORD

Job Overview

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Employment Type

Full-time
Part-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $19.00
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Work Schedule

Rotating Shifts
Weekend Shifts
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Benefits

Daily Pay access
Recognition awards
Health Insurance
Travel Discounts
Pet insurance
wellness programs
401k plan

Job Description

Worldwide Flight Services (WFS) is a leading global air cargo handler operating in 164 airport locations across 18 countries and 5 continents. As an industry front-runner, WFS is dedicated to delivering exceptional service in cargo, passenger, ramp handling, and technical services. The company prides itself on maintaining the highest levels of safety, security, and efficiency for its customers by leveraging its teams of seasoned professionals worldwide. WFS fosters a collaborative and inclusive workplace culture, offering career growth and development opportunities to its workforce while prioritizing operational excellence and customer satisfaction.

The Cargo Agent role at WFS is critical for... Show More

Job Requirements

  • High school diploma, GED or equivalent
  • valid driver's license and Port Authority or Airport Authority permit if applicable
  • minimum age of 18 if driving cargo handling equipment
  • ability to work rotating shifts including weekends, holidays and days off
  • ability to lift up to 70 pounds
  • ability to handle stress in a fast-paced environment
  • ability to drive cargo handling equipment
  • ability to concentrate on detail
  • ability to learn PC skills and apply knowledge

Job Qualifications

  • High school diploma, GED or equivalent
  • valid driver’s license and Port or Airport Authority permit if applicable
  • ability to work rotating shifts including weekends, holidays and days off
  • proficiency in English including reading, writing and speaking
  • minimum typing speed of 30 WPM
  • attention to detail
  • basic PC skills and ability to learn new software
  • strong communication and customer service skills

Job Duties

  • Prepare flight documentation prior to arrivals and departures
  • interface with U.S. Customs and prepare import and export paperwork
  • accept and distribute cargo according to regulations
  • solicit sales and communicate with customers
  • estimate delivery dates based on schedules
  • move cargo weighing up to 70 pounds
  • comply with site security procedures and report security breaches
  • drive cargo handling equipment
  • travel to Airport Operational Area to retrieve or deliver flight documents
  • notify brokers or freight forwarders of shipment status
  • assist customers in retrieving documents and freight
  • collect charges and document payment methods
  • process 'Customs Out' proof of delivery
  • complete MAWBS for shipments
  • confirm bookings and TSA screening
  • capture AWB data into airline systems
  • manifest flights based on warehouse info
  • print and deliver flight manifests and other required documents
  • verify post-flight inventories
  • maintain filing and reporting of all documents
  • respond to calls and emails
  • adhere to security requirements under Airport Police and TSA
  • retrieve import and export documents to and from aircraft

Job Qualifications

Experience

Entry Level (1-2 years)

Job Location

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