Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Relocation assistance
Health Insurance
Paid Time Off
Professional Development
Retirement Plan
employee wellness program
Tuition Reimbursement
Job Description
Duke University Hospital, part of the renowned Duke Health system in Durham, North Carolina, stands as a beacon of excellence in healthcare. Consistently ranked among the best hospitals in the United States and recognized as the number one hospital in North Carolina by U.S. News and World Report for 2023-2024, Duke University Hospital serves as the largest of Duke Health's three hospitals. The facility boasts 1048 patient beds, 65 operating rooms, and offers a broad array of comprehensive diagnostic and therapeutic services, including a state-of-the-art regional emergency and trauma center, an advanced endo-surgery center, and much more. This prestigious hospital... Show More
Job Requirements
- High school diploma or equivalent
- One year of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health, or related setting
- Must hold or obtain one of the following certifications: North Carolina EMT licensure, National Emergency Medical Dispatcher certification, National Association of Air Communication Specialist Certified Communicator, International Association of Air Communication Specialist Certified Communicator, or Certified Flight Communicator certification
- Must obtain Certified Flight Communicator certification within one year of employment
- Ability to learn Maestro and Dispatch software applications (Flight Vector and CAD) and master competencies within 6 months
- Ability to demonstrate progress during 90-day probationary period
Job Qualifications
- High school diploma or equivalent
- One year of dispatching experience in 911 control line, fire/police dispatching, air traffic control, hospital-based health, or related setting
- Must have one of the following certifications: North Carolina EMT licensure, National Emergency Medical Dispatcher certification, National Association of Air Communication Specialist Certified Communicator, International Association of Air Communication Specialist Certified Communicator, or Certified Flight Communicator certification
- Ability to learn and master Maestro and Dispatch software applications within 6 months
- Ability to evaluate progress and maintain competencies within the 90-day probationary period
- Strong interpersonal and customer service skills
- Ability to work collaboratively in a fast-paced, high-pressure environment
Job Duties
- Operate communications center phones, two-way radio transmission and receiving console, weather radar system, computer database, mapping systems and related systems and equipment in support of air medical and ground based patient transport services
- Respond to emergency transport calls and dispatch the crew according to established procedures
- Receive incoming calls and set up teleconferences with attending physicians, transport nurses, referral sources and appropriate receiving units
- Provide information on aircraft or ground transport availability, weather projections, locations and time projections
- Recommend appropriate utilization of Communications Center services to medical control officer on duty and recommend course of action
- Maintain interface with public safety entities such as Durham EMS, Fire, Police and Rescue to ensure coordination of emergency transport services
- Provide statistical information as requested by flight crew including average flight distance, time, latitudes and longitudes
- Monitor and read weather radar information as requested
- Coordinate emergency and direct admissions from outside hospitals based on treatment plans and bed availability
- Work collaboratively with hospital departments and personnel related to patient transport
- Maintain database on referrals and hospital locations
- Access, read and interpret maps for accident scenes or referral sources
- Provide superior customer service to coworkers, patients, visitors, families, and doctors
- Enter and record data and maintain reports, forms, records and daily log
- Participate in Life Flight educational outreach programs
- Participate in departmental and hospital committees
- Perform other related duties incidental to the work described herein
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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